Job Title: Business Unit Head – Hard Facilities Management (Education Sector)
Reporting to: Operations Director / Managing Director
Location: Based at Dartford (With travel across London sites)
Purpose of the Role
The Business Unit Head will spearhead the strategic and operational leadership of Hard FM services across a portfolio of education sector contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities
Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
Develop, monitor, and report on KPIs and SLAs for multiple educational institutions
Manage financial performance: budget control, forecasting, cost-saving initiatives
Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
Oversee planned preventative maintenance (PPM) programs and reactive works delivery
Lead on mobilisation and transition of new contracts when applicablePackage
£80,000 (Client has confirmed this can increase for the right skill set, experience etc)
£4200 car allowance
Bonus schemeSkills & Experience
Proven leadership experience in FM, preferably in the education sector
Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
Excellent financial acumen and contract management skills
Strategic thinker with ability to lead multi-disciplinary teams
Exceptional stakeholder management and communication abilities
Familiarity with CAFM systems and industry best practicesQualifications
Degree or equivalent experience in Facilities Management, Engineering, or a related field
IOSH / NEBOSH certification (preferred)
Membership of a relevant professional body (e.g. BIFM, CIBSE)What Success Looks Like
Efficient, compliant, and sustainable operations across all sites
High levels of client satisfaction and contract retention
Empowered and high-performing teams
Continuous innovation and process improvement