Our client, a company wholly owned by a local Borough, delivers repairs, maintenance, and refurbishment services to over 16,000 council homes. This is a forward-thinking organisation with a strong commitment to customer satisfaction and to generating long-term value for the community.
The Role
We are looking for an experienced Voids & Complex Works Manager to lead and oversee the delivery of void property works, major refurbishments, and complex repairs such as disrepair cases.
This is a pivotal role, responsible for managing a multi-disciplinary team and ensuring that the service is delivered safely, efficiently, on budget, and to the highest quality standards.
Key Responsibilities
* Lead and motivate a team of over 60 operatives, supervisors, planners, and administrators to deliver high-quality results.
* Manage the full voids process to ensure properties are completed within agreed timeframes.
* Set and manage budgets and ensure accurate financial reporting.
* Conduct regular inspections and audits to ensure compliance and maintain top-quality standards.
* Work collaboratively with contractors, suppliers, residents, and internal teams to improve service delivery.
* Monitor performance and implement strategies for continuous improvement.
* Oversee all disrepair and complex works, ensuring full legal and regulatory compliance.
* Coordinate timely investigations and resolutions for tenant-reported issues.
* Develop and refine policies and procedures to improve efficiency and minimise financial risk.
About You
We are looking for a motivated leader who thrives in a fast-paced environment and takes pride in delivering great results for residents.
Essential qualifications and experience:
* IOSH Managing Safely or SMSTS qualification
* City & Guilds / NVQ Level 23 (or equivalent experience)
* Full UK driving licence
* Minimum 3 years experience managing voids and complex works
* Previous experience in social housing repairs and maintenance
* Experience of setting and managing budgets
* Knowledge of the NatFed Schedule of Rates
* Strong understanding of Health & Safety and Risk Assessments
* Knowledge of asbestos policy and procedures
* Proven ability to lead, motivate, and manage teams effectively
* Excellent communication and problem-solving skills
* Please note: Due to business needs, interviews may be held before the closing date. We encourage early applications.
Our client is an equal opportunities employer. All qualified applicants will be considered regardless of age, disability, gender, race, religion, or sexual orientation. Reasonable adjustments can be made throughout the recruitment process.