University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons. The post holder is responsible for the patient’s journey from receipt of referral to appointment. To provide a proficient and effective system, in order to achieve the trusts targets. Identify, analyse and resolve issues relating to the patient pathway. To ensure that any subsequent appointment is patient focussed, efficient and effective. -To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicates tactfully with patients, staff about appointments or any other queries deemed necessary. - Communicates with patients and their relatives who are telephoning to update their personal details and change cancel appointments. - Resolves issues relating to appointments, or any general enquiries. - Ensuring that all new referrals received are logged ensuring a high level of accuracy on Careflow within the required timescales as per the Access Policy. Record information provided by the patient when rearranging or cancelling an appointment or booking into a clinic. Incorporating use of all the Trusts systems including: Choose and Book, Patient Administration system, Savience, iportal, SCR and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. For further details / informal visits contact: Name: Emily hawkins Job title: Team Leader Email address: emily.hawkins@uhnm.nhs.uk Telephone number: 01782 676167