An opportunity for a Business Manager to join a leading skincare brand within a department store. Based in London.The RoleAs Business Manager, you’ll be responsible for driving the store’s performance while leading and inspiring a passionate team. With a hands-on approach, you’ll ensure every client enjoys a high-end, personalised skincare experience that reflects the prestige of the brand.Key responsibilities include:Driving store sales to meet or exceed targets through strategic planning and executionMonitoring KPIs and adjusting business strategies accordinglyRecruiting, training and mentoring a team of Beauty Advisors and Skincare SpecialistsMotivating your team to deliver exceptional customer service and in-depth product knowledgeEnsuring every client receives a luxury, tailored consultation experienceBuilding lasting client relationships through CRM, events and personalised outreachManaging daily store operations including stock, hygiene, and complianceUpholding high standards of visual merchandising in line with brand identityCoordinating with the brand to plan events and activationsDelivering regular reports on sales performance, customer trends and stock needsManaging rotas, payroll submissions and stock replenishmentSound like you?You’re an experienced and confident retail leader who thrives in a luxury environment. You know how to drive results while creating a warm, professional, and inspiring atmosphere. Your skincare knowledge, clienteling finesse, and commitment to excellence set you apart.You’ll need to bring:Previous experience in luxury beauty, skincare, or cosmetics retailA proven track record in a management or supervisory roleStrong knowledge of skincare products and consultation-based sellingOutstanding leadership, interpersonal and communication skillsA customer-first mindset with a flair for relationship buildingA well-presented, professional appearance aligned with luxury brand valuesFlexibility to work weekends and holidays as required