Location: London WC2A 3PE (Hybrid Working) Salary: £31,453 per annum Contract: Permanent Reports to: Head of Department Purpose of the Role This role is central to ensuring that applications handled by the organisation are evaluated accurately, consistently and in line with defined regulatory standards. You will take ownership of allocated caseloads, supporting expert assessors, coordinating evaluation activity and ensuring all applicants receive a fair, transparent and professional service. You will play a key role in safeguarding the quality and integrity of assessment processes and supporting operational excellence across the wider team. Specialist Applications Casewor… Key Responsibilities Manage and progress individual applications throughout the casework cycle Plan, coordinate and support evaluation meetings, including efficient preparation of documentation and precise minute taking Produce clear, well-structured written reports and correspondence to support decisions Maintain meticulous records and ensure case management systems are up to date and audit-ready Act as a point of contact for applicant enquiries, providing guidance and updates as needed Track and monitor deadlines to ensure service-level expectations are met Support continuous improvement activities and contribute to the review of policies and procedures Attend internal and external meetings as required, representing the department professionally Provide support to senior colleagues during peaks in workload and deputise when required Specialist Applications Casewor… Person Specification Essential Degree-level education or successful track record in a similar role Strong written skills with the ability to analyse, interpret and summarise complex information effectively Excellent organisational capability - able to manage multiple priorities with accuracy and accountability Confident IT user, including databases and Microsoft 365 applications Strong interpersonal skills with the ability to engage and influence colleagues at all levels Experience working in a fast-paced, customer-focused or casework administration environment Ability to work autonomously and use initiative High attention to detail, professionalism and absolute confidentiality Resilient, adaptable and calm under pressure Committed to equality, diversity and maintaining high standards of integrity at work Specialist Applications Casewor… Desirable Experience supporting committees or governance panels Exposure to process improvement, audit or project work Experience within a regulated environment or working with specialist assessors Values & Behaviours The role requires alignment with the organisation's core values, including: Collaboration - working collectively and communicating with honesty Respect - valuing individuals and promoting inclusive behaviours Excellence - driving quality, learning from experience and striving for continuous improvement Specialist Applications Caseworker … Why this role is important You will contribute directly to maintaining rigorous standards that protect public confidence and ensure high-quality professional practice. This is an excellent opportunity for someone who is motivated by purpose-driven work and is looking to advance their career in case management, regulatory operations or governance. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free