We are looking for a dynamic, customer focused Lalique Boutique/ Retail Specialist to join our team at the Lalique Boutique, the only one of its kind in Scotland.
The Lalique Boutique is located at The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. We will never forget our heritage, values and artisanal methods, yet we look to the future through innovation, and industry-leading practices in an inclusive, progressive, and highly spirited working environment.
This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.
You will report to the Operations Manager and will be responsible for the daily running of the Lalique Boutique/ whisky shop, including serving clients and promoting and selling the Lalique/ Glenturret brand, driving sales performance across all retail channels and delivering on departmental sales objectives. This includes liaising with our concession partner Lalique in London, marketing the boutique/ whisky shop to increase awareness as well as reporting sales figures and stock levels to Lalique & Glenturret.
About you:
This role is suitable for someone who is passionate about luxury retail and whisky, possesses excellent communication, organisational and people skills with strong supervisory and customer management abilities.
You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
Exemplary communication and time management skills, flexibility and proactivity as well as a friendly and solution-focused attitude are imperative.
You’re passionate about Lalique and The Glenturret Brand and possess the confidence to engage with customers, communicating features and benefits of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.
Proven work experience in a luxury retail/ boutique setting as well as cash-handling/ cash-up procedures and inventory management is essential.
What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and The Lalique Restaurant
• Retail Commission Scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)
We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.
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