Location: Glasgow (hybrid work available)
Salary: £24,000 p/a + £1,000 bonus
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more
We’re looking for a highly organised and proactive Sales Support Administrator to support our fast‑moving IT reseller operations. You’ll be the backbone of the sales cycle – processing orders accurately, coordinating with internal teams and vendors, and ensuring customers receive a seamless experience from start to finish.
Join XMA – a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80s, XMA has grown to become one of the top ten largest value‑added resellers in the UK. Today we’re an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real‑life outcomes. We collaborate closely to bring that positive impact home.
What you’ll be doing
* Processing customer orders quickly and accurately
* Managing amendments, back‑orders and low‑value quotations
* Handling customer queries and providing order updates
* Supporting reporting, ticket management and internal coordination
* Maintaining high service levels and KPI performance
What we’re looking for
* Experience in sales support or administration
* Strong attention to detail and data accuracy
* Excellent communication and customer service skills
* Ability to prioritise and work to deadlines
* Confident using CRM systems and Microsoft Office (especially Excel)
We’re proud to be recognised as a Disability Confident Level 3 Employer – the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email; we will be happy to action your requests.
Keywords: sales support, administrator, CRM, sales administrator, order processing, IT Sales Administrator, commercial administrator, Internal sales, order management
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