Position Summary
As a key member of the EMEA Learning & Development team, the Learning & Development Coordinator – Instructional Design & Implementation plays a pivotal role in designing, implementing, and evaluating impactful learning experiences across the region. This includes developing engaging digital content, designing blended learning programs, and applying instructional design principles to enhance learner engagement and retention.
The role collaborates closely with property and above-property teams to coordinate training initiatives, manage learning systems, and ensure seamless implementation aligned with business objectives. Responsibilities also include supporting reporting, virtual facilitation, and content development.
Success in this role requires strong organizational skills, fluency in learning systems, and a proactive, detail-oriented approach. Occasional travel may be required.
Scope
1. Location: London or Eschborn or Dubai or South Africa
2. Language Requirements: Fluent in English (spoken and written); proficiency in Arabic or a European language is an advantage
Key Responsibilities
Design & Implementation Support
3. Support the design, implementation, and evaluation of L&D programs aligned with business strategies across disciplines and markets
4. Collaborate with property and above-property teams to assess learning needs and recommend appropriate solutions
5. Coordinate multiple learning initiatives, ensuring timelines, logistics, and quality standards are maintained
6. Assist in the development and rollout of new tools, platforms, and processes to enhance learning efficiency
7. Conduct regular quality checks and updates of implemented projects and learning resources
8. Design and develop engaging e-learning modules using tools like Articulate, Adobe Captivate, or Synthesia
9. Apply instructional design principles to create learner-centric content tailored to diverse audiences
Learning Delivery & Facilitation
10. Schedule and coordinate trainings including bookings, invites, waitlists, and post-assessments
11. Facilitate virtual and live workshops, incorporating interactive elements and digital tools to enhance engagement
Systems & Reporting
12. Administer learning management systems to monitor training completions and manage task workflows
13. Produce and interpret learning data reports to support stakeholder insights and decision-making
14. Demonstrate proficiency in LMS platforms to ensure accurate data handling
15. Partner with cross-functional L&D teams to troubleshoot system queries and resolve reporting discrepancies
16. Utilize LMS analytics to assess learner engagement and measure program impact
Stakeholder Engagement
17. Address inquiries and provide support to property and above-property teams on L&D-related projects
18. Act as a point of contact for assigned stakeholders and learning projects
19. Assist in assessing learning needs and contribute to the design and implementation of effective solutions
20. Collect, analyze, and share learner feedback to inform continuous improvement
Project & Resource Management
21. Support development and updates of L&D resources and programs
22. Review and respond to queries from the L&D Community and redirect as needed
23. Support other projects and activities across L&D disciplines
24. Maintain and update content libraries, templates, and design standards
Candidate Profile
Education & Experience
25. Bachelor’s degree in Human Resources, Learning & Development, Hospitality, Business Administration, or related field
26. 3+ years of progressive experience in Human Resources and/or Learning & Development
27. Previous operational hotel experience is desirable
28. Certification in instructional design or e-learning development is an advantage
29. Portfolio of digital learning projects is an advantage
Skills & Competencies
30. Proficient in Microsoft Office, LMS platforms, and e-learning authoring tools
31. Strong proficiency in Microsoft Office and digital learning tools (., Articulate, Synthesia, Adobe, Canva, LMS platforms)
32. Skilled in designing learning experiences using adult learning principles and instructional frameworks
33. Ability to manage multiple concurrent initiatives
34. Strong written and verbal communication across diverse audiences
35. Adapts solutions to a diverse, multinational workforce
36. Ability to interpret data to improve learning outcomes and inform design decisions
Why Join Marriott International?
At Marriott, you’ll be part of a global community committed to growth, inclusion, and innovation. Join our Learning & Development team and help shape the future of learning across EMEA. With our expansive hotel portfolio and commitment to excellence, you’ll have the tools and support to thrive.
Bring your creativity and instructional design expertise to the world stage. Apply today and make your mark with Marriott International.
Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For in Europe 2025 by Great Place to Work. This a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.