The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.
Client Details
This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.
Description
Duties will include but not limited to:
Responding to Customer queries via phone, email, and social media
Preparing quotations based on client's specifications
Communicating with Carriers, H/O and suppliers
Supporting the sales team with administration tasks
Building relationships with clients to boost retention
Collaborating with internal teams
Maintaining accurate and up-to-date customer records
Providing status updates on shipments, delivery schedules and any changes/delays
Handling any customer complaints professionally
Staying up to date with industry trends, procedures and regulationsProfile
A successful Customer Service Administrator should have:
Experience in customer service, particularly in the transport, logistics & distribution industry.
Strong communication and interpersonal skills to build and maintain client relationships.
Excellent problem-solving abilities and a proactive approach to challenges.
Proficiency in using customer relationship management (CRM) tools and systems.
A collaborative mindset and the ability to work effectively in a small team setting.Job Offer
Competitive salary in the range of £26,000 to £30,000 depending on experience.
Monthly performance-based bonus scheme.
Friendly and supportive office environment in Eastbourne.
Casual workwear policy promoting a relaxed atmosphere.
Convenient central location with excellent transport links.This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team