Company Description
Accor is a world-leading hospitality group offering unique and meaningful experiences in more than 110 countries. With a diverse portfolio of over 40 hotel brands spanning luxury, premium, midscale, and economy segments, Accor is dedicated to delivering exceptional service and unforgettable stays to millions of guests worldwide.
At the heart of Accor’s success is its people. The group is driven by a strong culture of innovation, collaboration, and inclusivity, empowering employees to bring their individuality and passion to work every day. From front-of-house teams to corporate roles, Accor fosters an environment where talent is nurtured, ideas are valued, and career growth is actively supported.
Accor is also deeply committed to sustainability and responsible hospitality. Through its ongoing initiatives, the group works to reduce environmental impact, support local communities, and promote ethical business practices across all its operations.
Joining Accor means becoming part of a global network where opportunities are vast and diverse. Whether you are starting your career or looking to take the next step, Accor offers a dynamic and forward-thinking workplace where you can develop your skills, broaden your experience, and make a meaningful impact in the world of hospitality.
Job Description
About the role
Are you a visionary hospitality leader with extensive experience in Regional or Cluster Management operating at both a strategic and hands on level, with a passion for operational excellence and strategic impact?
Accor is seeking a Vice President of Operations (VPOM) for our Managed Hotels in the UK & Ireland on a 12 month fixed term contract. In this senior leadership role, you will oversee a dynamic portfolio of approximately 35 properties, driving top-line performance, enhancing operational quality, and ensuring alignment with Accor's global strategy and brand standards.
This is an opportunity to shape performance at scale, guide General Managers, and represent Accor’s interests with key stakeholders and hotel owners. You’ll be at the forefront of transforming guest experience, optimizing financial outcomes, and championing innovation across the region.
Key Responsibilities
Operational Leadership
1. Lead, mentor, and support hotel General Managers to meet brand and performance objectives.
2. Drive operational consistency, service excellence, and compliance with Accor’s standards and policies.
3. Ensure implementation of guest-centric strategies to elevate the customer experience.
Financial Performance
4. Drive budget planning and performance reviews with GMs and owners’ representatives.
5. Oversee and support top-line strategy execution (sales, marketing, pricing, revenue management).
6. Optimize profitability and operational efficiency across the hotel portfolio.
Stakeholder Management
7. Act as the key liaison between Accor and hotel owners, nurturing long-term partnerships.
8. Guide property development, renovations, and CAPEX initiatives with owners’ representatives.
9. Represent Accor in key business discussions and local networks.
Team & Talent Leadership
10. Recruit, coach, and develop hotel leadership teams.
11. Champion HR initiatives and people transformation across the portfolio.
12. Partner with T&C teams to build robust leadership pipelines and performance management practices
Qualifications
Qualifications & Experience
13. Degree in Business, Hospitality, or a related field.
14. Significant experience in hotel operations, sales, or multi-property management.
15. Strong commercial acumen with a solid grasp of financial, topline, and operational metrics.
16. Proven success in managing owner relationships and navigating complex stakeholder environments.
Key Competencies
17. Inspirational leadership with excellent communication and negotiation skills.
18. Strategic thinker with the ability to drive change and foster innovation.
19. Strong understanding of the hospitality market in the UK & Ireland.
20. Ability to build business partnerships and manage multi-brand operations
Additional Information
Here are some of the benefits you will enjoy when in role:
21. Private Medical Insurance
22. Pension
23. Our extensive range in salary sacrifice schemes
24. Discounts and complimentary hotel stays
Join us to discover the rest, we look forward to receiving your application!