Overview
Customer Assistant - Instore Bakery - Crown Point Leeds Simply Food
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
Working pattern
* Tuesday 12:00-20:00
* Thursday 12:00-20:00
* Friday 12:00-20:00
* Saturday 12:00-20:00
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Use digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and able to act on it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships and is a good listener
* Good level of digital capability
Requirements & Safety
* Under 18 disclaimer: This role involves working with specialist cutting equipment and applications from anyone under 18 is not eligible
* Health and safety compliance essential
Purpose
To deliver a great shopping experience by putting customers first and championing our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and stocked
* Support daily sales targets, promotions and opportunities
* Engage with customers to understand needs, provide recommendations and exceptional service
* Develop product knowledge to sell and recommend products and services
* Receive training to utilise digital tools and channels to serve customers
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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