Job Description
Our client is looking for an experienced Account Handler to join their Real Estate Casualty team in Chelmsford. This is a role for someone who enjoys technical ownership, strong client relationships, and being genuinely involved in how claims are handled from start to finish.
If you’re looking for a position where your judgement is valued, your experience matters, and your day-to-day work goes beyond just “keeping things ticking over”, this could be a great next step.
So, what makes this role different?
You’ll be responsible for the desktop handling of UK and European Real Estate Casualty claims, managing files cradle to grave and acting as a key point of contact for clients, insurers, brokers, and internal stakeholders.
You’ll be managing accounts, contributing to client meetings, supporting technical discussions, and playing an active part in how claims strategies are delivered—while working closely with UK and European adjusters.
It’s a role that blends technical claims handling, client-facing responsibility, and account management, with the autonomy to genuinely influence outcomes.
What you’ll be doing day-to-day:
* Handling a caseload of UK and European Real Estate Casualty claims (primarily Public Liability – injury and third-party property damage) on a full lifecycle basis
* Acting as a technical referral point when required
* Managing client accounts and supporting meetings, presentations, and training sessions
* Liaising with insureds, insurers, brokers, and other stakeholders to deliver a high standard of service
* Working closely with UK and European Casualty Adjusters and Account Management teams
* Proactively managing diaries, correspondence, and file lifecycles
* Producing reports, MI, and data analysis for both clients and internal use
* Ensuring all work aligns with internal standards, data protection, and information security policies
* Time recording, billing, and invoicing in line with internal systems and SLAs
What we’re looking for:
You’ll already have solid experience handling Casualty claims, ideally with strong Public Liability exposure, and be comfortable managing a busy caseload with minimal supervision.
You’re confident investigating claims, assessing coverage and liability, setting reserves, and providing clear advice to clients. You’re organised, detail-focused, and comfortable balancing technical work with client interaction.
Experience with Real Estate claims or European exposures is a bonus—but not essential. The same goes for additional European languages and professional qualifications.
Most importantly, you take pride in delivering a high-quality client experience and enjoy being a trusted, knowledgeable point of contact.
Why this opportunity stands out:
* Hybrid working from the Chelmsford office
* Exposure to complex UK and European casualty claims
* A collaborative, supportive team environment
* Clear technical development and progression opportunities
* A role where your contribution is visible and genuinely valued
If you’re an experienced Senior Claims Handler looking for a role with more depth, responsibility, and trust—this one is well worth a conversation.