We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. We are seeking detail-oriented and highly motivated Financial Crime Specialists within Transaction Monitoring & Mule to join our Financial Crime Operations team. The successful candidate will be responsible for monitoring and analysing financial transactions to detect and prevent suspicious activity related to money laundering, fraud, and other financial crimes. This role requires a strong understanding of financial regulations, excellent analytical skills, and the ability to work effectively in a fast-paced, team-oriented environment. Working Pattern: This is a hybrid role, with the team working in the office three days per week. Your working week will consist of 7.5 hour shifts between 8am and 8pm, Monday to Friday. You will also be required to work one weekend day every other week remotely. If you work a weekend day, you will receive a day off during the week. You will be required to work on some bank holidays each year, for which you will receive time off in lieu. A day in the life: • Transaction Monitoring: Review and analyse customer transactions to identify potentially suspicious activity, including money laundering, fraud, terrorist financing, and other typologies. • Investigate flagged transactions across the Zopa suite of products using transaction monitoring systems and assess their potential risk. • Experience investigating Mule alerts raised through transaction monitoring. • Escalate suspicious activity for further investigation, ensuring compliance with legal and regulatory obligations. • Use AI-enabled monitoring tools as part of day-to-day transaction monitoring activities. Review and assess AI-generated alerts and recommendations, applying analyst judgment to support accurate decision-making. • Leverage insights from AI outputs to support investigations, identify potential risks or patterns, and escalate findings in line with agreed procedures. • Share observations to support the ongoing improvement of monitoring tools and controls. • Reporting & Documentation: Prepare detailed investigation reports outlining findings, actions taken, and recommendations. • Maintain accurate records of monitored transactions and investigations to support audit requirements and regulatory reviews. • Communication: Handle phone- and chat-based interactions with customers as part of daily responsibilities. This includes engaging with customers, addressing inquiries, and providing support to those contacting regarding suspended accounts. • Strong communication skills and the ability to manage interactions effectively are essential for this role. About you: • Experience in financial crime, ideally in a Transaction Monitoring/Mule role within the banking or financial services industry. • Experience leveraging AI tools to support financial crime investigations and produce high-quality investigative summaries, while maintaining strong analytical judgment and regulatory awareness. • Demonstrated ability to critically assess AI-generated case summaries, applying professional judgment to support sound case decisions while ensuring full regulatory and policy compliance. • Strong knowledge of UK financial crime regulations, including the Proceeds of Crime Act (POCA), the Money Laundering Regulations (MLR), and Financial Conduct Authority (FCA) guidelines. • Familiarity with transaction monitoring systems. • Strong analytical and investigative skills with keen attention to detail. • Excellent written and verbal communication skills to produce clear, concise reports and communicate effectively with stakeholders. • Ability to work under pressure and manage competing priorities in a fast-paced environment. • Strong understanding of banking products and services, including payments, savings, and investment transactions. Desirable : • ACAMS (Association of Certified Anti-Money Laundering Specialists) certification or equivalent ICA qualification. • A proactive approach to problem-solving and continuous learning. • Ability to manage multiple high-priority tasks simultaneously under pressure.