Position Overview
The Technical Specialist is responsible for project managing the design, planning and implementation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.
Key Job Responsibilities
Event Planning
* Assist project managers to help determine audio equipment needs and technical solutions for events.
* Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers.
* Contribute to technical drawings using Vectorworks.
* Use simulation software (eg. D&B ArrayCalc) to design PA systems for events.
* Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.
Equipment Operation
* Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events.
* Build and tune PA Systems – Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio.
* Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems.
* Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS.
* Drives Results – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
* Troubleshoots technical issues and resolve problems quickly as they arise.
* Do the Right Thing – Complies with all Company security and safety measures.
* Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
* Ensures equipment is secure from theft and/or damage when in use.
Customer Service
* Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
* Maintains a positive relationship with all clients through effective communication.
* See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
* Understands and fosters the hotel/venue/client relationship.
Training/Staff Development
* Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
* Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event Supervision
* Performs advanced work (pre/during/post event) with operations team members.
* Supervises and directs other technicians during an event.
Equipment Maintenance
* Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
* Performs inventory and forecasting of equipment needs.
Disclaimer
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
* Bachelor’s Degree or equivalent is preferred.
* 5+ years of field experience in speciality area is required.
* 3-5 years of customer service or hospitality experience
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