Employee Benefits:
* Wellness programmes offering guidance on physical, mental, and financial wellbeing.
* Employee discounts through Bravo Benefit.
* Flexible hours and shift patterns with opportunities for overtime.
* 25 days holiday (pro-rata), bank holidays, and options to earn or sell additional days.
* Monthly bonus potential for meeting targets.
* Pension scheme with Scottish Widows.
Join Travelex as a Bureau Manager
If you're a natural leader capable of inspiring and mentoring teams, and eager to deliver exceptional customer service, we want you. As part of Tesco Travel Money, you'll manage a team at one of our busy Tesco stores, serving thousands of customers daily with foreign exchange needs.
Key Responsibilities:
* Manage and motivate the Travel Service Partners to ensure excellent customer experiences.
* Mentor the team to maintain high service standards and provide top training.
* Review customer feedback and service levels to improve processes.
* Accurately process foreign exchange transactions and online FX requests.
* Achieve operational, procedural, and customer-focused KPIs.
* Ensure compliance with legal and regulatory standards.
Ideal Candidate Profile:
* Proven leadership skills with the ability to galvanize diverse teams.
* Excellent communication and relationship-building skills.
* Strong commitment to delivering exceptional customer service.
* Motivated with a clear drive to succeed and make a positive impact.
Process overview: Online interview, numerical and accuracy tests, bureau visit, and reference checks. Successful candidates will join a trusted leader in foreign exchange, founded in 1976, with a mission to simplify international money access.
Additional Benefits:
* Discounted insurance options such as Private Medical, Dental, and Critical Illness.
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