Overview
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. This role is based in Aylesbury. Work pattern: Tuesday 08:00-12:00, Thursday 08:00-12:00, Friday 08:00-12:00, Saturday 08:00-12:00.
We’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You’ll be a brand ambassador who’s ready to recommend our newest fashion items and deliver remarkable service to ensure customers feel valued.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Learn to utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and able to act on it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by listening
* Good level of digital capability
Purpose
To deliver a great shopping experience for our customers by putting customers before tasks and championing our products. As the face of the business, you will be the voice of our customers helping us to continually improve.
People and Culture
Marks & Spencer is committed to inclusion, diversity and equal opportunities. We welcome flexible working and will make reasonable adjustments to recruitment as needed to provide a fair process. If you require adjustments, share them during your application.
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