About the Role
Lloyds Clinical is seeking a dedicated and compassionate Phlebotomy Healthcare Assistant to join our Clinical Contact Centre team. The role involves visiting patients in person to perform blood draws and providing remote support, ensuring the highest levels of care and professionalism. You will coordinate and manage patient care, maintain accurate and up‑to‑date patient records, and ensure compliance with all professional and regulatory standards.
Responsibilities
* Educate patients on the phlebotomy process.
* Offer emotional support and reassure patients throughout the care journey.
* Perform blood draws with strict adherence to hygiene and safety protocols.
* Proactively follow up with patients after visits.
* Coordinate appointments with the scheduling team and monitor the blood inbox.
* Ensure patients receive necessary equipment and care.
* Maintain patient confidentiality and complete all required consent forms.
* Report any changes in patient health or adverse events.
Qualifications & Skills
* Skilled and compassionate Phlebotomist with a strong foundation in phlebotomy techniques.
* Attention to detail and a keen focus on safety.
* Excellent verbal and written communication skills.
* Ability to build rapport with patients and provide reassurance.
* Adherence to company policies, regulatory standards, and relevant legislation.
* Full UK driving licence and ability to travel between patients throughout the day.
About Lloyds Clinical
With over four decades of experience supporting patients since 1975, Lloyds Clinical delivers exceptional clinical homecare services to more than 100,000 patients across the UK. Our comprehensive range of treatments spans medication delivery, specialised nursing, home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. We collaborate with the NHS, pharmaceutical companies, and private medical insurers, prioritising patient care and guided by our values of Delivering together, Being Accountable, Giving it our all, and Continually Improving.
Benefits
* 25 days annual leave plus bank holidays.
* Fully expensed company car and fuel car.
* Company bonus scheme.
* Outstanding training & development programmes.
* Up to £1200 refer‑a‑friend bonus.
* Savings and discounts at multiple retailers through our rewards portal.
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