Tech Services Analyst – London (Office-Based)
Location: Central London
Contract: Permanent
Working Model: Primarily on-site (4 days a week)
Start Date: ASAP
A fast-growing technology company within the energy sector is seeking a Tech Services Analyst to join their internal support team based in London. This organisation is focused on accelerating the transition to a more sustainable, affordable, and resilient energy future. Supporting both UK and international colleagues, this role is key to maintaining operational efficiency as the business continues to scale.
Key Responsibilities:
Provide first and second-line IT support (remote and desk-side) to internal staff
Investigate, diagnose, and resolve hardware, software, and AV-related issues
Support onboarding and offboarding processes, including equipment setup
Maintain and improve internal documentation and technical procedures
Monitor systems and ensure a consistent support experience across global teams
Manage office tech equipment and ensure AV systems operate effectively for events
Collaborate with teams in different time zones and provide handovers as needed
Required Skills and Experience:
Previous experience in an IT support or technical service desk role
Experience supporting Mac hardware, ChromeOS, and Google Workspace
Familiarity with AV systems and conferencing tools
Basic understanding of TCP/IP networking
Ability to follow and improve technical processes and procedures
Strong problem-solving and communication skills
Proactive mindset and the ability to work independently in a fast-paced environment
Experience with both Mac and ChromeOS operating systems
Experience working in a scale-up or technology-led organisation
Why Join:
This is an opportunity to be part of a growing team at the centre of a meaningful mission. The company fosters an inclusive, collaborative environment with a focus on continuous learning and innovation. The role offers hands-on experience, scope for development, and a chance to contribute to a purpose-driven business.
*Rates depend on experience and client requirements
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