Job Information
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us .
Information Governance Support Officer
This is a 6 Months Fixed Term, Full Time opportunity for an Information Governance Support Officer based in Twickenham. Reporting to the Head of Information Governance and Policy, this role is central to ensuring Achieving for Children maintains compliance with the UK General Data Protection Regulations (GDPR) and the Data Protection Act (DPA) 2018. The post holder will be the first point of contact for public enquiries relating to both Freedom of Information requests and Data Subject Requests under the GDPR, requiring the coordination and professional processing of all FOI requests. A significant part of the scope includes processing DSRs, which involves the redaction of information and the preparation of reports for the public, alongside maintaining effective systems for recording and controlling all statutory requests received under the GDPR, DPA, and Freedom of Information Act. Candidates must possess knowledge and understanding of this relevant legislation and demonstrate outstanding communication and interpersonal skills, proven analytical and problem-solving skills, and the ability to work flexibly and independently with limited oversight, driven by a passion to deliver excellent outcomes for children.
Operational area Kingston and Richmond Primary place of work Civic Offices, 44 York Street, TW1 Appointment type Fixed Term Length of contract 6 months Business area Business Services Full time/Part time Full-time Salary from £38,739 (SCP24) Salary to £41,133 (SCP27) Hours 36 Estimated Interview date/s 10-12/11/2025 Closing Date 31/10/2025 Job Reference 2149 Documents
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About the role
The Business Services Directorate works across all of Achieving for Children’s Operational Areas and includes the following business units: Finance and Intelligence; Commissioning and Business Development; Strategy and Transformation; and Workforce Development. The Information Governance Team sits in the Strategy and Transformation Team and manages all activity relating to the implementation of and compliance with the UK General Data Protection Regulations (GDPR) and Data Protection Act (DPA) 2018. The team works with children services colleagues to ensure that Achieving for Children is compliant with legislation, including the provision of data protection advice and guidance, management of data security incidents, developing and monitoring staff IG training, information governance policies and procedures ensuring implementation and compliance. The IG team also has responsibility for providing information for freedom of information and data subject requests.
Reporting to the Head of Information Governance and Policy, will be the first point of contact for public enquiries in respect of Freedom of Information request and Data subject request under the GDPR. The post holder will be responsible for:
2. Coordinating and processing Freedom of Information requests ensuring that they are managed and responded to in a professional manner and in line with all legal requirements.
3. Provide support, advice, clarification and assistance to staff within AfC in relation to FOI requests.
4. Processing data subject requests under the General Data Protection Regulations including the redaction of information and preparation of reports for the public.
5. Supporting the Senior Information Governance Officer in providing advice and training and designing and implementing policies and processes to ensure that Achieving for Children complies with the General Data Protection Regulations, Data Protection Act 2018 and, Freedom of Information/Environmental Regulations Legislation.
6. Maintaining an effective system for recording, controlling and coordinating all requests for information received by Achieving for Children under the provisions of the General Data Protection Regulations, Freedom of Information Act 2000 and Data Protection Act.
About you
7. Experience of working in Children’s Service environment
8. Knowledge and understanding of the relevant legislation e.g. the Data Protection Act 2018, General Data Protection Regulations (GDPR), Freedom of Information.
9. Knowledge and understanding of the importance of confidentiality and information governance and security principles
10. Ability to communicate clearly and effectively, both orally and in writing including the ability to explain specialist/complex issues to a wide range of individuals.
11. The ability to foster good working relationships with a range of colleagues both internally and externally
12. Ability to communicate clearly and effectively, both orally and in writing, with a wide range of individual
13. A passion for Achieving for Children’s vision, mission and values to support children and young people to live safe, happy, healthy and successful lives.
14. Strong organisational abilities including: time management, creative-thinking, problem-solving and multitasking.
About our benefits
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
15. 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
16. Tailored induction sessions commencing on the date you start working for AfC
17. Local Government salary and pension scheme (LGPS or Teachers Pension)
18. Flexible working options - helping to keep a good work life balance
19. A comprehensive Employee Assistance Programme
20. A range of staff benefits and discounts
21. An excellent learning and development offer to support your career pathway
To find out about all of the breadth of benefits of working for Achieving for Children. For our social work offer. For our Recruitment Journey,
Important Information
Start dates: Achieving for Children have meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.
Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
For more information about AfC: Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.