First Line Support / Service Desk Analyst
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1st Line Support Analyst – 12‑Month FTC (Likely to Go Permanent)
Southampton | £22,000‑£24,000 | Full‑time, Onsite (5 days/week)
We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12‑month fixed‑term contract with a strong likelihood of becoming permanent.
What you'll be doing
* Acting as the first point of contact for IT support queries (phone, email and walk‑ups)
* Troubleshooting issues across Microsoft 365, Entra/Azure AD, Windows 10/11, and core desktop applications
* Managing tickets, escalating where needed and keeping users updated
* Setting up new starters, accounts and basic access permissions
* Delivering excellent customer service to internal users
What we're looking for
* Experience in 1st Line / Service Desk / Helpdesk support
* Confident working with the Microsoft stack (M365, Active Directory / Azure AD / Entra)
* Great communication skills and a positive, user‑focused approach
* Someone who enjoys being on‑site, learning and getting stuck in
Why apply?
* FTC with a strong chance of going permanent
* Stable, friendly environment with lots to learn
* Clear progression into 2nd Line over time
RSG Plc is acting as an Employment Agency in relation to this vacancy.
If you're looking for hands‑on experience, solid training and a path into long‑term IT support, apply now or message me directly for more info.
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