FULL TIME- 37hrs
Ref: TWO1195651
Monday - Thursday 9-5 Friday 9 - 4.30pm.
JOB PURPOSE
To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps
MAIN RESPONSIBILITIES
1. To engage and support clients so they have a clear understanding of their rent accounts, their obligations in paying rent and service charges as well as the consequences of getting into arrears
2. To lead on client activities to help them with managing their finances, paying rent, managing arrears and accessing benefits
3. To engage with local authorities and other agencies, creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges
4. To maintain a proactive approach in preventing clients from accruing debts from the day they move in
5. To support the housing management team to turn around void rooms
6. To work in partnership and promote positive relationships with stakeholders
7. To support clients in trauma informed and psychologically informed ways
8. To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
9. To be responsible for Health and safety checks.
10. To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
11. To provide basic first aid assistance until help arrives (full training is provided)
12. To work confidently and efficiently when lone working
13. To maintain accurate records on our client management system and ensure these are stored in line with GDPR
14. To maintain confidentiality
15. To represent the organisation in a professional manner
16. To carry out any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
17. This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
18. This role will require a full drivers’ licence and access to a vehicle
19. This role will require you to work flexibly across several sites
20. This role will require you to work with clients on a one-to-one basis
21. This role will require you to work nights and/or weekends
22. This role will require you to lone work
ESSENTIAL CRITERIA
23. Strong communication skills, both verbal and written
24. Clear verbal and written English
25. Good keyboard skills for data inputting
26. Good working knowledge of Microsoft Outlook, Excel and Word
27. Confident and assertive manner
28. Ability to self-motivate as you will work on your own
29. Effective team working
30. Ability to respond calmly to crisis
31. Deal promptly with and effectively react to challenging situations
32. Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
33. Experience of managing a caseload of clients
34. Understanding of the complex support needs of people experiencing homelessness or those with complex needs
35. Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
36. Understanding of risk assessment and person-centred, outcomes-based delivery