Ecommerce Customer Service Advisor
South Liverpool based
12-month FTC (potential to go permanent)
£24,600pa pro rata
Hybrid working.
Are you experienced in ecommerce and customer service? Available to start in September and currently looking for a new challenge? We are currently recruiting for an Ecommerce Customer Service Advisor. This role does however have the potential to go permanent.
Working within a team, you will be there to cover the following tasks –
* Dealing with all queries, phone and email.
* Processing orders and returns.
* Organising collections and dealing with potential replacement items.
* Stock management via retail portals.
* Liaising with management, warehouse, shipping and other departments.
* Reports and general sales administration.
* Highlighting stock issues, quality concerns, product feedback.
For this role we do require someone with prior customer service and ecommerce experience. We need someone with a strong telephone manner, and good spoken and written communication skills.
Excellent IT skills and overall ability to pick up new systems are a must, as is organisation.
This role is due to start asap so ideally we do need people available immediately or at short notice, and is based in South Liverpool.
Monday to Friday either 8am-4.30pm, 8.30am-5pm or 9am-5.30pm. Hybrid working
Weekend work working from home is required on a rota basis. Parking is onsite.
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