Description Job Title: Housing Quality Officer Salary: £39,027 – £44,463 per annum Grade: E Contract Type: Permanent Working Hours: 37 hours per week About the Department Thurrock Council’s Housing Service is dedicated to providing high-quality, accessible, and customer-focused housing solutions. We are committed to delivering continuous improvement, ensuring compliance with regulatory standards, and maintaining strong relationships with our residents and stakeholders. About the Role As Housing Quality Officer, you will: Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives. Use performance analysis, best practices, and benchmarking data to identify and implement service improvements. Develop mechanisms for resident feedback and support the investigation of complaints, ensuring lessons learned are embedded. Monitor and drive the delivery of service plans, self-assessments, improvement plans, audit recommendations, and inspection findings. Support housing teams in achieving objectives and maintaining business continuity plans. Produce reports, briefings, and bulletins for a range of audiences. Stay informed on all Housing service operations to identify and propose service improvement initiatives that enhance resident satisfaction. What We’re Looking For We are looking for a candidate with: Experience in performance monitoring, quality assurance, and service improvement within Housing or a related sector. Strong analytical skills to interpret performance data, identify trends, and drive improvements. Excellent communication and stakeholder engagement skills to work effectively with residents, teams, and external partners. Knowledge of regulatory consumer standards and an understanding of best practices in housing service delivery. Ability to manage multiple priorities, implement action plans, and monitor service performance. DBS Check: Not required Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: Generous annual leave entitlement Local Government Pension Scheme Flexible and hybrid working opportunities (where applicable) Ongoing training and professional development Employee assistance programme and wellbeing support Staff discounts and local offers A supportive and inclusive working environment Important Dates Closing Date (Redeployment Only): 23rd April 2026 Closing Date (Internal & External): 4th May 2026 Interview Date: 21st May 2026 Additional Information If you have any questions about the role or interview process, please contact: Robyn Riseborough - Housing Strategy Manager RRiseborough@thurrock.gov.uk To view the Job Profile and Person Specification, please follow the link below: Download Job Profile (PDF Document)