Job Title:
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Associate Director - Property Management
Location:
London
Job Purpose: Associate Director - Property Management As Assoctaie Director, you will support the director with the the strategic leadership, operational management, and overall performance of the property division. This includes overseeing property portfolios, leading compliance initiatives, optimizing client satisfaction, and ensuring profitability and growth in line with the companys objectives.
Key Responsibilities: Strategic Leadership
Develop and implement the divisions long-term strategy aligned with organizational goals.
Lead initiatives to improve operational efficiency, service delivery, and client retention.
Identify new business opportunities and support growth in portfolio size and service offerings.
Operational Management
Oversee the management of residential blocks, estates, and communal areas, ensuring service excellence.
Ensure compliance with leasehold legislation, health and safety standards, and industry regulations (e.g., RICS, TPI).
Manage and enhance internal systems and processes to streamline operations.
Team Leadership & Development
Lead, mentor, and develop the block management team including property managers, support staff, and contractors.
Set performance standards and conduct regular appraisals and training.
Foster a culture of accountability, professional development, and continuous improvement.
Client & Stakeholder Management
Maintain high levels of client satisfaction through proactive communication and problem-solving.
Act as a senior point of contact for complex or escalated issues with residents, leaseholders, and freeholders.
Collaborate with legal, finance, and maintenance teams to ensure service delivery meets expectations.
Financial Management
Oversee service charge budgets, financial reporting, and recovery processes.
Monitor division financial performance and ensure profitability.
Approve major expenditures and supplier contracts in accordance with budgetary controls.
Required Qualifications & Experience: Minimum 8-10 years of experience in residential block management, with at least 3 in a senior leadership role.
Proven track record in managing large, mixed-use or high-volume portfolios.
Strong knowledge of landlord and tenant legislation, leasehold management, and health and safety compliance.
Relevant professional qualifications (e.g., TPI, RICS, IOSH, NEBOSH) highly desirable.
Experience in budgeting, service charge accounting, and financial oversight.
Skills & Competencies: Excellent leadership, team-building, and interpersonal skills.
Strong commercial acumen and business development capabilities.
Effective decision-making under pressure and in complex situations.
Outstanding verbal and written communication.
Proficient in property management software and Microsoft Office Suite.
Remuneration & Benefits: Competitive salary dependent on experience
Performance-based bonus structure
Pension scheme
Private healthcare
Professional development support and memberships
Salary
£70k to £80k
Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.
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