The Community Hospice provides community, hospital and inpatient specialist palliative and supportive care to people with lifelimiting illnesses and their families within the London boroughs of Greenwich and Bexley.
You should have experience of having worked in an administrative role in a clinical environment or similar. Working alongside an established team of administrators you will provide a high level of support to our clinical teams including the inpatient unit.
Please note this is a full time role (35 hours) working over 7 days including weekends and bank holidays on a rota basis.
Main duties of the job
Strong verbal and written communication skills are required for this post.
A good working knowledge of Microsoft Office is essential and experience using an Electronic Patient Record system would be ideal.
The ability to prioritise your workload while remaining calm and professional is required at all times.
About us
Community Hospice provides community, hospital and inpatient specialist palliative and supportive care to people with life limiting illnesses and their families within the London boroughs of Greenwich and Bexley.
Job responsibilities
Provide administrative support in the Assessment and Coordination Team (ACT) supporting the community team, our inpatient unit and other clinical departments as and when necessary. Make and receive calls, provide appropriate information to the caller and refer to the appropriate person or department as required. Communicate information to internal and external health and social care professionals and to patients / carers.
KEY RESPONSIBILITIES:
* Registering all referrals on the electronic patient record system accurately and in a timely manner.
* Giving appropriate advice to referrers regarding the referral process.
* Dealing with written correspondence in a timely manner and issuing letters as required.
* Answering the telephone promptly and dealing with distressed or worried callers in a sensitive and professional manner.
* Liaising with internal and external health and social care professionals as required.
* Ensuring the safe and secure storage of all confidential data in line with current legislation.
* Promoting the Hospice charitable status at all times.
Person Specification
Skills and Abilities
* Excellent verbal and written communication skills, ability to
* communicate with professionals, patients and carers in a dignified
* and clear manner
* Ability to build strong relationships
* Ability to prioritise own workload, solve problems and take proactive
* actions to address issues
* Self-awareness and the ability to ask for support from senior staff if
* required
* Ability to work flexibly over 7 days including weekends and bank
* holidays and have an adaptable approach to the changing needs of
* the service
* An understanding of confidentiality and GDPR
* An understanding of the nature of the work of the Hospice and the
* sensitivities of working with people at the end of their lives
* Computer literacy, a working knowledge of Microsoft Office,
* experience of using databases and inputting and extracting data.
* Experience using Systmone (electronic patient record system)
Qualifications
* A good standard of education, GCSEs or equivalent
* Ability to learn and be confident with complex in-house database
* systems
Experience
* Experience of working in an administrative role in a clinical environment or similar setting.
* Experience of databases and extracting data
* Experience of interacting with patients, carers and providing a high
* level of customer service
* Experience in call centre or similar environment
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