Job overview
We are looking for a reliable and customer-focused Cleaning Operative to help maintain a clean, safe, and welcoming environment for all visitors to the shopping centre. You will play a key role in delivering high standards of cleanliness and customer service, contributing to the overall visitor experience.
Role and location
Job role: Cleaning Operative
Location: Bullring & Grand Central Shopping Centre
Hours: 16hrs a week
Rate of Pay: £12.71 per hour
Main duties
* Ensure all assigned areas are cleaned and maintained to the highest standards at all times.
* Operate and maintain cleaning equipment in a clean, safe, and serviceable condition.
* Follow Health & Safety procedures and guidelines when using cleaning chemicals and equipment.
* Complete all required training to perform your role effectively and safely.
* Work collaboratively within a team, while also taking initiative to complete tasks independently.
* Provide a helpful and courteous presence, assisting visitors when needed to enhance their shopping experience.
* Report any maintenance or safety issues to the supervisor promptly.
* Use handheld devices or digital systems for logging tasks, reporting issues, or completing training modules.
Requirements
* Ability to communicate and read basic English (for training and health & safety instructions).
* Previous cleaning experience is desirable but not essential—full training will be provided.
* Comfortable using or learning basic digital tools (e.g., handheld devices for task logging or training).
* A positive, self-motivated, and professional approach to work.
* Flexibility with working hours and duties, including weekends if required.
* Reliable, punctual, and committed to delivering excellent service.
Benefits and commitments
We offer holiday entitlement, pension contributions, MiDeals discounts to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, and wellbeing incentives such as Mitie Stars and other benefits. Our flexible benefits platform Choices allows you to tailor benefits (e.g., dental insurance, dining cards, discounts, technology purchases).
Life cover is the greater of your annual salary or £10,000. We also offer a save-as-you-earn scheme and a Mitie Matching Share Plan. Mitie Stars recognition awards include monthly cash prizes and a top prize of £10,000 at year end. We support diverse training and development opportunities via a wide range of resources.
We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing us.
Join our Mitie team.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing | Industries: Facilities Services
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