Northern Middlesbrough, England, United Kingdom
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Join to apply for the Trainee Train Conductor - Middlesbrough role at Northern
Northern Middlesbrough, England, United Kingdom
Join to apply for the Trainee Train Conductor - Middlesbrough role at Northern
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We’re actively recruiting for Trainee Train Conductors to join the Northern team!
As a Train Conductor, you'll be the face of our service, ensuring the efficient operation of our trains while providing exceptional customer care. From checking tickets to managing onboard safety and looking after passengers, no two days will ever be the same.
SALARY: OTE £35,000 - £37,000. Basic salary of £26,361 until successful completion of training (approximately 3 months); rising to £33,768 per annum on completion of training. Plus, commission, overtime, and the Northern benefits package.
ROLE TYPE: Full Time.
LOCATION: Middlesbrough.
HOURS: Rolling 35 per week. Shift pattern includes evenings, nights, and weekends (e.g., 03:00–10:30, 07:00–16:30, 15:30–12:30, 18:00–02:30).
AVAILABLE TRAINING COURSE DATES: August, September, October
What You'll Be Doing
* Inspect & Operate: Train equipment, doors, and controls.
* Greet Passengers: Create a welcoming atmosphere for all.
* Check Tickets: Verify passenger tickets and travel cards.
* Provide Information: Answer questions on routes, schedules, and connections.
* Make Announcements: Provide clear updates over the onboard PA system.
* Ensure Safe Boarding: Help passengers safely board and disembark the train.
* Handle Delays & Emergencies: Confidently manage unexpected delays, issues, or emergencies.
Take a behind-the-scenes look at a day in the life of a Train Conductor - https://bit.ly/3XGPwcH
Key Responsibilities
As a Train Conductor, every day is unique bringing new faces and challenges. Your main duties include:
* Train Operations: Coordinate with Drivers and Operational Teams to keep the train running smoothly, stick to schedules, monitor signals, and stay in touch with Control.
* Customer Assistance: Help passengers on and off, check tickets, provide information & handle inquiries, ensure a safe, comfortable journey, assist vulnerable customers, deescalate conflicts, and maintain a welcoming atmosphere.
* Safety & Compliance: Enforce safety rules, manage door procedures, conduct inspections, and handle emergencies, including leading evacuations if needed. You’ll be fully trained and regularly assessed on all safety standards.
* Fare Collection: Collect fares, validate tickets, and tackle fare evasion.
* Communication: Provide updates on delays or disruptions, relaying important information to passengers.
* Reporting: Maintain accurate records of customer counts, ticket sales, and detailed reports on incidents, faults, and delays.
* Customer Service: Deliver professional service, handle complaints, and create a positive travel experience.
* Utilise Tech: Daily use of technology including tablets and body-worn cameras.
* Knowledge Retention: Learn and retain high volumes of detailed safety information, with regular assessments to keep skills sharp.
About You
The role of a Train Conductor is safety-critical and subject to Rail Safety & Standards Board (RSSB) regulations. You MUST meet the following criteria, or your application will be rejected:
* Live within a 45-minute car journey from the station you work from.
* Be at least 18 years old at the time of application.
* Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
* Commit to working early, late, and weekend shifts without relying on public transport (e.g., 03:00–10:30, 07:00–16:30, 15:30–12:30, 18:00–02:30).
You should also possess:
* Exceptional communication skills, personable, courteous, empathetic, patient, and able to demonstrate outstanding customer service.
* Ability to handle and defuse conflicts with effective resolution strategies.
* Self-discipline and ability to work independently using your initiative.
* Ability to work according to and enforce strict industry standards and regulations.
* Punctuality and excellent time management skills.
* Resilience and adaptability to face multiple challenges and prioritize risks.
* Good problem-solving skills.
* Excellent concentration skills to focus on repetitive tasks while managing distractions.
* Situational awareness to anticipate and react to hazards or problems.
* Able to learn and retain detailed safety information, regularly assessed to maintain high knowledge standards.
Important Information
* The recruitment process may take approximately five months due to training requirements. Expect up to 12 weeks for application processing.
* Successful candidates will be invited to a face-to-face interview, including group assessment, role-play, and competency questions. Final offers are conditional on passing medical, DBS, and reference checks.
* Applicants interviewed for a conductor role within the past year may be automatically rejected.
* AI applications are not accepted; suspected AI use will result in rejection.
* Recruitment may close early if high application volume is received.
* The apprenticeship program includes a 1-year training course, including a level 2 Maths and English test and a 3-month intensive classroom training period in Leeds or Manchester, with accommodation provided if needed.
What’s In It For You
* Free unlimited travel for you, your partner, and dependents on Northern services, plus discounts on other networks.
* Generous pension contributions topped up by 1.5 times.
* Family benefits including 9 months of full pay maternity leave and 2 weeks paternity leave.
* Cycle to Work scheme to save on bikes.
* Exclusive discounts on shopping, wellbeing, and more.
* Option to purchase extra leave days.
* Employee Assistance Programme available 24/7.
* Training, career development, and recognized qualifications.
* Recognition programs like Northern Lights and Northern Sparks Awards.
Why Northern
More than a train operator, we connect communities, create opportunities, and promote sustainable growth. Celebrating 200 years of rail, we look to the future of Great British Rail, playing a key role in rail history.
A Place for Everyone
Everyone feels welcome here. We’re committed to diversity, reasonable adjustments, and fair hiring practices. We are Level 2 Disability Confident and use automated screening to ensure fairness. Applications from all backgrounds are welcome, regardless of terminology or experience.
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