Job Description
HMO Support Coach
Homes with Support | Squared Homes
Hours: 37 hours per week, Monday to Friday
(Work pattern to be agreed with your Manager. Flexibility to work weekends in the future if required)
Salary: £23,500 - £26,000 per annum (depending on experience)
Location: Agile working across Luton, with regular visits to HMO properties in Luton and South Bedfordshire
About Squared
Squared is a not-for-profit housing association that has been providing affordable homes and support across Luton and South Bedfordshire since 1962. We pride ourselves on being a welcoming, inclusive place to work where people feel fairly treated, supported and able to make a real difference.
Our mission is to place the customer at the heart of everything we do by providing Homes, Support and Opportunity. We believe housing should be a stepping stone, not a destination, and we work proactively to help customers build confidence, develop independence and move forward in a way that works for them.
About The Team
Our Homes with Support service is a vital part of Squared and the largest provider of supported housing in Luton. We take a different approach — empowering customers with choice, offering safe and secure homes, and providing friendly, non-judgemental support.
Our aim is for everyone living in our supported accommodation to move on to a happy, independent life. This is a fantastic opportunity to be part of a service that genuinely changes lives and strengthens our local community.
About The Role
As an HMO Support Coach, you'll be on the frontline of Squared, supporting vulnerable tenants living in Houses in Multiple Occupation (HMOs).
You'll take responsibility for the smooth running of a portfolio of HMO properties, providing practical housing support alongside coaching and encouragement that helps customers sustain their tenancies and progress towards independence. This is a varied, people-focused role where relationship-building, consistency and resilience are key.
What You'll Be Doing
Managing the day-to-day running of allocated HMO properties (typically 8 houses with 26-32 tenants)
Completing assessments, support plans and risk assessments, with ongoing monitoring
Managing your own caseload and customer portfolio
Building strong, professional relationships with customers, colleagues and partner agencies
Delivering weekly support sessions in line with individual support plans
Supporting customers with benefit entitlement and monitoring rent accounts and arrears
Completing tenant inductions, ensuring customers understand their rights and responsibilities
Carrying out health & safety checks and maintaining accurate records
Liaising with statutory and voluntary agencies to support customer outcomes
Keeping up to date with welfare benefits and relevant legislation
Promoting Squared services within the wider community
Following all Squared policies and procedures, including safeguarding, lone working and health & safety
Undertaking the appropriate DBS checks and reporting any changes in status
About You
You'll be a compassionate, motivated and resilient individual with the ability to empower people while maintaining professional boundaries.
You'll Bring
Empathy and a genuine passion for supporting vulnerable individuals
The confidence to challenge negative behaviour sensitively when needed
Strong organisational skills and the ability to manage a demanding workload
Excellent communication skills and a calm, professional approach
Resilience, positivity and emotional intelligence
A proactive, self-motivated attitude and willingness to go the extra mile
You'll be approachable and friendly, but firm when required — someone customers trust and respect.
Essential Criteria
GCSEs (or equivalent) in English and Maths
Safeguarding Vulnerable Adults
Experience working with vulnerable people in a supportive, customer-focused environment
Experience managing challenging behaviour and completing risk assessments and support plans
Knowledge of mental health, substance misuse, benefits and housing legislation
Ability to work independently, including lone working
Strong IT skills (Word, Excel) and excellent written and verbal communication
Full, clean UK driving licence and access to a vehicle for work
Desirable:
NVQ Level 3 in Social Care (or equivalent)
Experience in mental health, substance misuse, offending behaviour or domestic abuse services
Experience supporting EU migrants
First Aid, Risk Management or Managing Aggression training
Experience using housing or case management systems (e.g. MRI)
Ability to speak another language
Your Journey With Us
At Squared, our Navigator values guide how we work and grow together. We're looking for someone who:
Is approachable, inclusive and respectful of diverse backgrounds
Takes ownership, prioritises effectively and values collaboration
Communicates clearly and delivers on commitments
Is passionate about making a difference and providing excellent service
Sees challenges as opportunities and brings a solutions-focused mindset
You'll be supported through our Personal Review Framework, helping you develop, reflect and build a rewarding career with Squared.
If you're looking for a role where you can make a real impact, work with purpose and be part of a values-driven organisation, we'd love to hear from you.