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Job Opportunity: Customer Service Specialist (Account Operations)
Location: Bar Hill, Cambridge
Type: Full-Time | Temp with the possibility going into a Permanent position
Hours: Monday to Friday with a 12:30pm early finish every Friday
Salary: £27,000 + Excellent Benefits
Are you a proactive, detail-oriented individual with a passion for delivering exceptional customer service in a fast-paced environment? We're looking for a Customer Service Specialist to join a growing team within a cutting-edge manufacturer supplying to the global semiconductor industry.
In this role, you'll take ownership of the end-to-end order process, collaborating across departments to ensure customer satisfaction, accurate order delivery, and operational excellence.
Key Responsibilities:
Build and maintain strong customer relationships via email and Teams
Manage order processing, PO amendments, reworks, returns, and repairs
Liaise with Production and Purchasing to manage time lines, shortages, and escalations
Raise credit/debit notes and update SAP/CRM systems
Maintain accurate pricing, customer data, and BOM/drawing records
Process and update customer order books and quotations
Support with sales forecasting, job costings, audits, and stock take
Attend production meetings and provide regular updates to stakeholders
Proactively identify solutions and flag potential issues to your line manager
About You:
Highly organised with excellent attention to detail
Proven background in customer support or sales admin
Self-motivated, solutions-focused, and a great communicator
Confident with Microsoft Excel (essential)
Experience with SAP or within a manufacturing environment (desirable)
Ability to interpret technical drawings is a plus
Comfortable working independently and within cross-functional teams
25 days holiday + bank holidays (increasing with length of service)
Private health-care and dental
12:30pm finish every Friday
Income protection & life assurance (4x salary)
Profit share bonus & annual merit scheme
Enhanced family leave
Employee discount platform
Employee assistance programme
Regular company events
Supportive team culture with opportunities for growth
If you're ready to join a forward-thinking company that values its employees and fosters professional development, we'd love to hear from you.
Please contact Alison 01733 968453 for more information or forward your CV
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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