Overview
Be the first point of contact for new private patients to the practice and for existing patients expressing interest in specialist treatments. Confidently discuss the treatment and fees involved. Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability. Champion customer satisfaction and coach team members on best practice. Coordinate dentist appointments throughout the treatment plan. Establish and maintain productive working relationships with all members of the practice team. Play a key role in the practice leadership team, supporting and deputising for the Practice Manager.
Responsibilities
* Be the first point of contact for new private patients and existing patients interested in specialist treatments.
* Confidently discuss treatments and associated fees.
* Deliver high-quality service to ensure patient satisfaction and contribute to practice efficiency, effectiveness, and profitability.
* Champion customer satisfaction and coach team members on best practice.
* Coordinate dentist appointments throughout the treatment plan.
* Establish and maintain productive working relationships with all members of the practice team.
* Play a key role in the practice leadership team, supporting and deputising for the Practice Manager.
Qualifications & Skills
* Extensive clinical knowledge of treatments provided within a healthcare setting.
* Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements.
* Previous experience of delivering an outstanding service in a customer-facing role.
* Proven strong stakeholder management skills with the ability to deal with a broad range of people.
* CQC/GDC registered, and knowledge of dental practice management systems is desirable.
Working Hours
Monday to Friday 09:00 to 18:00, with one Saturday a month.
About the Employer
B Dental is a fully private multidisciplinary practice located in Zone 2 London, under 5 minutes’ walk from Highbury & Islington. Fully staffed professional environment. Bupa Dental Care values its people and provides development opportunities, a supportive team, and a collaborative work environment.
Benefits & Perks
* A competitive starting salary with opportunities for increases through training and development.
* Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year.
* Established progression and development; contributory pension scheme.
* Modern surgeries and dental software systems.
* Access to a full training and development platform with thousands of courses.
* Competitive staff benefits including discounts in over 7,000 retailers, discounted gym membership, and a day off for your wedding.
* Access to a 24-hour GP via phone, 24/7; early access to earned wages.
* Earn up to £3,000 per referral in our employee referral scheme.
* Uniform provided.
We are proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work, the Forbes World’s Best Employers, and the Inclusive Top 50 UK Employers list. We champion diversity and an inclusive environment. Bupa is a Level 2 Disability Confident Employer and will offer interview/assessments to disabled applicants who meet the minimum criteria. We are committed to fair recruitment practices and reasonable adjustments during the process.
Due to high interest, we will contact only shortlisted candidates. Good luck!
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