Exciting Opportunity: Customer Service Administrator Position Available!
Job Title: Customer Service Administrator
Salary: £24,500 per annum
Contract: Permanent, full-time
Location: West Bromwich
Job Overview:As a Customer Service Administrator, you'll be an integral part of the team, managing the end-to-end customer journey. Acting as the liaison between customer needs and operational execution, you'll ensure seamless coordination of orders, deliveries, and post-sales support.
Responsibilities and Duties:
* Process customer orders promptly and accurately, minimising errors and ensuring customer satisfaction
* Build and maintain strong customer relationships through proactive communication and exceptional service
* Resolve customer inquiries and issues efficiently, escalating complex cases as needed
* Handle inbound calls professionally, providing timely and accurate information to customers
* Assist with internal communication by updating records
Qualifications & Skills:
1. Prior experience in customer service
2. Strong attention to detail and ability to handle multiple tasks efficiently
3. Excellent communication skills, both verbal and written
4. Ability to remain calm and professional under pressure
5. Proficien...