Are you a people person who loves delivering great service? Join our friendly Front of House team at the Heath Court Hotel, where every day is about creating a warm welcome and making our guests feel at home.
About Us
The Heath Court Hotel is a well-established and professional hotel in Newmarket, part of the Best Western group. Our Reception team is at the heart of the guest experience, from check-in to check-out.
The Role
As a Hotel Receptionist, you will be the first point of contact for guests, handling check-ins and check-outs, managing reservations, and answering queries — all while keeping the Front Desk running smoothly.
Hours: 5 days out of 7 (including evenings & weekends)
Shifts: Early (07:00–15:00) | Late (15:00–23:00)
What You'll Do
* Welcome guests with warmth and efficiency
* Manage bookings and reservations using our system (Rezlynx)
* Check guests in and out, process payments accurately
* Coordinate with Housekeeping to ensure smooth room turnover
* Resolve guest queries with a positive, problem-solving attitude
* Keep Reception tidy and professional at all times
* Promote upgrades and additional services
* Handle cash/card transactions and balance tills
* Support with admin tasks as needed
What We're Looking For
* Friendly, positive attitude with a passion for customer service
* Strong communication skills (verbal & written)
* Organised and able to multitask under pressure
* Previous hospitality/customer service experience (preferred but not essential)
* Confident with computers and quick to learn new systems
* A reliable team player with a proactive approach
What We Offer
* Uniform provided
* Free meals on duty
* Discounted Abbeycroft Leisure membership (after qualifying period)
* Health Assured (Employee Assistance Programme)
* Best Western Rewards scheme
* Staff discounts
* 28 days paid annual leave
* Full training and development opportunities
Job Types: Full-time, Permanent
Pay: £12.35 per hour
Expected hours: 37.50 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
Ability to commute/relocate:
* Newmarket CB8 8DY: reliably commute or plan to relocate before starting work (required)
Work Location: In person