Job Summary
We are seeking an experienced front of house Supervisor to oversee the daily operations of our hotel, bar and restaurant, ensuring a high standard of service and hospitality. The ideal candidate will possess strong leadership qualities. This role requires a hands-on approach to managing staff and creating an inviting atmosphere for our guests.
Duties
* Supervise and manage bar/restaurant staff, ensuring exceptional customer service is being delivered.
* Monitor guest satisfaction and address any concerns promptly to maintain a positive atmosphere.
* Maintain cleanliness and organisation of the bar area and cellar in compliance with health regulations.
* Locking up and cashing up at end of night.
* Handle guest inquiries, complaints, and feedback promptly and professionally.
Experience
* Previous supervisory or team management experience is essential for this role.
* Excellent leadership abilities to motivate and guide team members effectively.
* A good balance of friendliness and professionalism.
* Flexible, reliable, enthusiastic and trustworthy with a strong work ethic.
* Positive, organised, and guest-focused with exceptional customer service skills
* We invite you to apply if you are ready to lead a dynamic team in delivering exceptional service while fostering a vibrant environment for both staff and guests alike.
Benefits
* A competitive hourly rate or salary with pay reviews based on merit
* Pension scheme
* Paid Breaks
* Discounted or Free Food
* Discount for you and your family or friends if you're with them
Job Types: Full-time, Permanent
Pay: From £13.25 per hour
Expected hours: 35 – 45 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Experience:
* Hotel/Bar/Restaurant Supervisory: 3 years (required)
Licence/Certification:
* Personal Licence (required)
Work authorisation:
* United Kingdom (required)
Location:
* Inverness, IV2 3JT (required)
Work Location: In person