Description
:
As a Customer Success Manager, you will be the primary advocate for a portfolio of assigned clients, building and sustaining long-term, trusted relationships.
1. Develop and execute clear, time-bound engagement plans to ensure the successful delivery of our customers' identity security programs.You'llmonitoraccount health, usage, and satisfaction to proactively address any risks or opportunities.
2. Act as a business consultant, providing expert coaching on how to leverage SailPoint's solutions.You'lldevelop deep insights into your clients' challenges and recommend best practices to solve complex identity and access management problems
3. Partner with delivery teams on project status and align on mutual success plans. You will provide strategic updates on your clients' performance to senior leadership andidentifynew opportunities to expand their use of SailPoint's products
4. Drive customer loyalty by ensuring they achieve verified outcomes with our platform. Yourultimate goalis to secure renewals and cultivatea strong baseof SailPoint advocates within your accounts.
Requirements:
We are looking for a self-motivated and customer-centric professional with a passion for technology and relationship building.
5. Proven experience in a customer-facing role such as Customer Success, Consulting, or Account Management, preferably within a SaaS or enterprise software company
6. Strong ability to gather,analyze, and synthesize information toprovidestrategic insights and recommendations
7. Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences. You are skilled in setting expectations and mediating discussions
8. Highly organized and adept at managing priorities for multiple stakeholders in a dynamic environment
9. You build lasting relationships based on trust and take ownership of challenges
10. You have a strong work ethic and a creative, problem-solving mindset
11. Language: Fluency in both German and English isrequired
12. Experience with identity governance, security, or project management is a significant advantage
Travel:
This role requires an estimated 10% to 25% travel.
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.