This campaign has roles available in several locations. You may select up to 2 location preferences, but it is not mandatory. Do not choose locations you are not willing to travel or re-locate to at your own expense. Candidates offered a position in a preferred location who decline or cannot start within a reasonable timeframe will be withdrawn from the campaign.
These vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route for candidates without current permission to work in the UK as a Skilled Worker, especially if sponsored before 4 April 2024, including tradeable points options. We recommend seeking specialist advice regarding visa eligibility.
About the job
DWP seeks to fill Executive Officer roles in the Work and Health Decision Making Directorate. These roles are ideal for individuals with a positive attitude, a commitment to public service, and a desire to make a difference.
Applicants should demonstrate strong influencing and communication skills, responsiveness to diverse customer needs, the ability to understand complex information, and sound decision-making skills.
The available roles are based in Bangor (Ty Pont Britannia) and Ty Taf (Treforest Industrial Estate). Successful candidates will be assigned to specific Executive Officer roles, with pay scales and terms in accordance with DWP policies.
About us - Department for Work and Pensions GOV.UK
Job Description
Responsibilities include:
1. Making decisions on complex cases related to labour market, benefit entitlements, WCAs, HRTs, reconsiderations, and appeals.
2. Maintaining knowledge of DWP legislation, policy, and processes.
3. Analyzing data to make effective decisions throughout the Universal Credit claimant journey.
4. Gathering information and considering legislation to decide on each case.
5. Recording decision outcomes accurately.
6. Considering claimant experience in discussions and explanations.
7. Providing excellent customer service, especially in complex cases.
8. Using telephony and digital communication skills effectively.
9. Handling sensitive situations with resilience.
10. Managing cases efficiently, prioritizing and completing work effectively.
11. Communicating decision outcomes to Case Managers and Work Coaches.
12. Ensuring correct UC payments are made timely.
13. Staying informed about service changes and providing feedback for improvements.
14. Engaging in personal development through digital learning and guidance.
15. For roles in Wales, Welsh language skills are desirable.
This is an exciting opportunity to contribute to DWP’s Fraud and Error strategy, ensuring value for money and enhancing reputation.
Person Specification
We seek customer-focused individuals who are committed, capable, and eager to deliver exceptional public service. Join us if you want to be part of a supportive, empowering, and respectful team where you can reach your full potential.
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