Overview
Are you an experienced claims professional with a passion for delivering exceptional customer service? We are seeking a Property Claims Handler to join our dynamic team. If you thrive in a fast-paced environment, excel at managing relationships, and have a keen eye for detail, we want to hear from you! How you'll make an impact Claims Management -Handle a caseload of property claims from inception to resolution, ensuring timely and accurate processing. Stakeholder Engagement - Build and manage relationships with brokers, managing agents, and other stakeholders with varying needs. Customer Service - Address complaints and provide empathetic support to vulnerable customers with professionalism. Communication - Confidently manage inbound and outbound telephone calls, delivering clear and concise information. Organisation - Effectively prioritise and manage your workload in a fast-paced environment. Documentation - Maintain accurate records and documentation for all claims handled. System Use - Utilise Microsoft Office tools and claims handling systems efficiently. About You Proven experience in handling Property Claims Strong stakeholder and relationship management skills. Ability to handle complaints and support vulnerable customers with empathy. Excellent organisational skills and the ability to prioritise tasks effectively. Confidence in managing inbound and outbound telephone calls. Ability to thrive in a fast-paced environment. Exceptional writing skills are essential. Proficiency in Microsoft Office tools and claims handling systems Personal Attributes Empathetic and patient, especially when supporting vulnerable customers. Proactive and capable of working independently. Strong problem-solving skills with excellent attention to detail. Adaptable and able to manage multiple tasks simultaneously. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…