The store manager is our brand ambassador and responsible for the store's overall commercial success. You will manage the assistant manager and a team of supervisors and sales assistants, supporting them in creating memorable experiences for our customers.
What to expect from the role
1. Team Leadership: Support and motivate the in-store team daily to achieve targets by identifying opportunities to surpass KPIs, exemplifying excellent Pandora customer service.
2. Store Presence: Maintain a strong retail floor presence, educate and influence the store team, and ensure back-of-house activities support successful commercial execution.
3. Product Expertise: Receive thorough training in our handcrafted luxury products to become a Pandora product expert. Collaborate with the regional sales manager to develop your team and unlock their potential.
Our store managers are the ambassadors of the Pandora brand. The ideal candidate will be a capable leader and passionate team player, confidently supporting their team to deliver an unforgettable Pandora in-store experience.
Prior experience with a leading brand or desirable consumer product retailing is preferred. If you are a senior supervisor or current assistant manager seeking your next challenge, this could be the opportunity for you. We look for individuals who embody our core values of dreaming, daring, caring, and delivering. The ideal candidate will have:
* Proven experience in driving sales and profitability
* A passion for delivering exemplary customer service
* Understanding of Pandora's local and global business strategies and ability to translate them into store, regional, and division KPIs
* Experience using data to identify trends and issues and taking action accordingly
* Strong communication skills to coach and develop a high-performing team
* Adaptability and flexibility to changing business needs
* A positive, enthusiastic attitude aligned with Pandora's values
* A well-presented appearance with a taste for desirable products and a passion for retail
Pandora is the world's largest jewellery brand, known for accessible luxury jewellery crafted from high-quality materials, inspiring self-expression and storytelling. Our products are sold in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on Nasdaq Copenhagen and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
We offer a highly competitive salary, a monthly bonus of 10% upon achieving sales targets (up to 20% for stretch targets), a generous employee discount, an annual jewellery uniform allowance, and other benefits. We seek a proactive, results-driven store manager to lead our team, inspire high performance, and deliver world-class service. Join us and be part of a recognized employer, recently awarded in the Sunday Times 'Best Places to Work 2023'.
Our benefits include:
* Competitive salary
* Monthly bonus potential
* Annual jewellery allowance
* Employee discount
* Access to retail, hospitality, and entertainment discounts
* Support for health, wellbeing, financial advice, and legal aid through 'Retail Trust'
* Parties, incentives, and gifts throughout the year
If you're ready for a new challenge and meet the requirements, apply now. Pandora's recruitment process is transparent and fair, encouraging applicants to refrain from including identity-related details and to request reasonable adjustments during interviews if needed.
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