Temporary Administrator - 12 month contract
£24,000- £26,000 per annum, DOE
Rayleigh, Essex
Monday-Friday, 9am-5pm
*Please note, this role is a temporary position to cover maternity leave and requires suitable candidates to be available to start immediately
My client is seeking a highly organised, customer-focused Administrator to manage daily order processing and courier coordination. You'll be the first point of contact on the phones, ensuring accurate dispatch of 20-30 orders per day, and keeping customers updated on delivery status. If you thrive in a fast-paced environment within a friendly and supportive team, this role is for you.
Duties:
Process customer orders on the internal system, covering a catalogue of circa 1,000 products.
Generate and manage delivery notes; match PODs (proof of delivery) to orders; scan and file.
Liaise with multiple couriers daily and collate courier information and delivery reports.
Log into courier portals to track delivery status and proactively update customers.
Chase delayed deliveries and resolve issues promptly to minimise customer impact.
Maintain accurate records of consignments, PODs, and delivery performance.
Act as the first point of contact: answer calls, field and transfer queries professionally.
Handle general customer enquiries regarding orders, stock, and deliveries.
Provide timely updates and solutions to customers and internal teams.
General admin tasks including filing, scanning and data entry
Support the wider team with ad hoc operational tasks as needed.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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