Responsibilities
* To provide technical/administrative support to Senior Licensing Officers and the Team Leader
* To assist and participate in the advisory and enforcement activities including visits to sites, premises and checking of notices.
* To deal with initial contact with customers and to give specialist licensing advice and information when required. Ability to interpret legislation, research legislation and case law and understand its relevancy when dealing with applications and enquiries or complaints.
* To cover the duty officer role as and when necessary - delivering a high standard of first point of contact services to customers wishing to access services delivered by the licensing authority.
* To identify the specific issue of the customer and resolve issues that are within the post holder's skills and knowledge set or, where this is not the case, refer the specific issue to the relevant officer or service for action. To deal with incoming demand via a number of access channels including post, telephone, email, online portals and internet.
* To represent Walsall Council and partner organisations ensuring a good standard of customer service at all times.
* To issue licences, update public registers and maintain registers.
Qualifications & Requirements
Good general education including 2 GCSEs or equivalent in English and maths OR Equivalent level 2 qualifications on the national qualification's framework including English and maths, minimum 2 years experience within the field of Licensing.
Driving licence is not required, but desirable. This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Background Checks
Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC). For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements: Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
Benefits
* Agile working allowing a mix of home and office working
* Flexible working arrangements
* 31 days paid annual leave plus bank holidays and flexing leave (max 3 days per quarter).
* Pension scheme
* Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
* Generous sickness cover
Equality, Diversity and Inclusion
Walsall Council is committed to creating and working to uphold an inclusive environment where every person feels empowered, valued and respected. We strongly encourage applications from individuals across diverse backgrounds, and we work to treat all applicants fairly and without discrimination. We actively promote diversity and equality, ensuring that our services and opportunities are accessible to all members of our community. We recognise that achieving true inclusivity is an ongoing journey; together, we strive to create a welcoming workplace that celebrates differences and empowers everyone to thrive.
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