Company Description
At Carbase, we aim to provide our team of over 200 staff members with a positive, friendly, and ambitious working environment. We encourage our team to meet and exceed their personal and professional expectations. We are incredibly passionate about our roots and the future we are building together. It is this collective passion, determination, and drive that has fueled our success.
Job Title: Business Operations Manager
Reports to: Chief Operating Officer
Location: Hybrid – based between Bristol and Somerset (regular presence at both locations expected)
Salary: Competitive, based on experience
About the Role
We’re hiring a Business Operations Manager to lead the successful delivery of cross-functional programmes that improve how we operate, reduce cost, and drive measurable business value. Reporting directly to the COO, this role will work on a small number of SLT-prioritised programmes, all aligned to key plan outcomes and commercial gain.
This is a high-impact role focused on financial improvement through operational change. It requires a proven operator who can simplify complexity, apply structured process thinking, challenge constructively, and support teams to deliver lasting results.
With fewer business layers, this role has the latitude to act decisively and deliver change at pace — translating ideas into outcomes without the drag of bureaucracy, and offering clear headroom for growth as the business scales.
In the first 6–12 months, What You’ll Do
Lead 2–3 high-value programmes each quarter, agreed and prioritised by SLT
Conduct structured process reviews to identify inefficiencies and quantify opportunity
Apply formal improvement methods (e.g. Lean Six Sigma) to design better operating practices
Use cost/benefit thinking to build business cases and prioritise projects
Drive project governance: hold timelines, report progress, surface risks, and escalate blockers
Partner with DR1s and delivery teams, supporting change while building local capability
Establish and run structured SLT review cycles for all active programmes
Build clear, self-serve reporting using Looker Studio, Google Sheets, Excel, Power BI, and SQL
Work at all levels – from shop floor to senior leadership – to embed and sustain improvements
Challenge assumptions when needed, and ask the questions others avoid (“why, why not, what if?”)
Accelerate cycle time reduction across business units – for example, reducing time from vehicle acquisition to retail readiness, or shortening the time from customer inquiry to handover
All projects will have an SLT sponsor. The Business Operations Manager will lead delivery, cadence, and outcomes.
What You’ll Bring
Demonstrable success in delivering cross-functional programmes with measurable financial benefit
Certified or experienced in a recognised improvement methodology (e.g. Lean Six Sigma) — or able to demonstrate a proven, problem-statement–driven approach to delivering measurable business improvement with evidenced results.
Strong numerical and analytical skills – comfortable with volumetric, financial, and operational data
Proven experience simplifying complexity and communicating clearly with stakeholders at all levels
Strong resilience and conviction – able to challenge peers and leadership constructively
Proven ability that can be demonstrated through prior project work leveraging such as Lean Six Sigma
Confident working with large datasets and tools like Google Sheets, Excel, Looker Studio, Power BI, SQL
Track record of building relationships and delivering through others – not by control, but by enablement
Curious and creative – willing to challenge convention and propose new ideas confidently
How We’ll Measure Success
SLT-led programmes deliver their intended financial outcomes
Projects are run with pace, discipline, and transparency
Fewer repeated issues due to stronger root cause resolution
Operational dashboards and data tools become embedded in daily decision-making
DR1s are more capable and confident in driving improvement within their own teams
Location & Travel
This is a hybrid role based between our Bristol and Somerset locations. On-site presence is expected 4 days per week, depending on project needs.