Join to apply for the Membership and Systems Coordinator role at Culture Network Liverpool City Region CIC
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Join to apply for the Membership and Systems Coordinator role at Culture Network Liverpool City Region CIC
Salary: £23,600 per year pro-rata (equivalent to £29,500 full-time)
Holiday: 24 days including Bank Holidays
Location: Flexible mix of office, remote, and hybrid options available
Contract: 12-month position with intention to extend permanently (funding dependent)
Reports to: Executive Director
Recruitment Timeline
Application Deadline - midnight 8 July 2025
Complete Application Form - find the form link in comments or cut and paste this https://culturenetwork.co.uk/contact/ and follow the link on that page.
Interviews - Wednesday23 or Thursday 24 July 2025 (In Person Liverpool City Centre)
About the Culture Network LCR
The Culture Network LCR is a vibrant community interest company connecting and supporting Liverpool City Region's creative ecosystem. We're building something special - an open network that champions collaboration, innovation, and creativity across our region. Our mission is to create a stronger, more connected cultural community where everyone can thrive.
The Culture Network LCR is committed to creating an inclusive environment for everyone. We celebrate diversity and are committed to creating an inclusive and supportive environment for all employees. We welcome applications from people of all backgrounds and experiences.
Job Overview
As our Membership and Systems Coordinator you'll be the friendly face and tech-savvy brain behind our growing membership programme. Working closely with our Executive Director, you'll help to manage, grow, nurture and and diversify our paid cultural membership community through thoughtful communication, engaging real life and online events and smart digital systems (use and analysis). You’ll also be passionate about driving lasting change, igniting meaning for the good of the Liverpool city region arts and culture sector, and in turn its connected communities.
Main Responsibilities
* Membership Retention & Growth
You will work with the network's Executive Director to:
* Deliver and manage all aspects of membership administration, including recruitment, onboarding, nurturing, retention, renewals and membership growth; welcoming new members with a smooth onboarding experience that makes them feel valued and connected from day one, plus keeping our existing members engaged and connected through regular communication and support.
* Establish and utilise automated systems to manage the membership, ensuring membership data and metrics are tracked, work with the team to develop strategies that strengthen our community, generating Board and external reports in collaboration with the Executive Director.
* Understand, value, deliver and promote the Member Benefits, working with the Executive Director to build, develop and deliver more Benefits where necessary.
You will work with the Executive Director and Uncover Liverpool team to:
* Manage, optimise and set up where necessary the user-friendly membership management system (e.g., CRM) and other digital tools to ensure streamlined and effective workflows, reducing duplication between systems.
* Maintain and engage in online community forums and other digital spaces where members connect.
* Ensure data integrity, privacy compliance and online safety within all company digital systems.
* Share learning with colleagues and members on how to use digital tools effectively and safely.
3.Analytics & Reporting
* Track and analyse key data and performance indicators (KPIs) related to membership and communications, linked with the Member Benefits.
* Work with the Executive Director to deliver Surveys linked to Member data and analytics, and create, inform and update online systems like a public facing Member Directory, Company Website/s.
* Work with the Executive Director to deliver data-driven insights to refine strategies and improve outcomes.
* Work with the Executive Director to prepare regular Board, Membership and external reports on membership statistics, engagement levels, social impact and value, funding, plus the effectiveness of campaigns and can be used for the likes of Income Generation.
4.Communications
* Support the Executive Director to execute comprehensive communication plans to ensure the Membership is regularly engaged and informed.
* Assess and implement automated communication workflows to ensure timely and consistent member outreach and updates.
* Ensure all content is aligned with the company’s friendly inclusive brand voice, aims and values.
* Development and oversight of the Company website, including utilising SEO best practices to increase content visibility and reach.
* Collaborate and work with the Uncover Liverpool Marketing team to ensure the Joint Promotion Core Aim and Member Benefits reaches its full potential through the www.uncoverliverpool.com website, weekly newsletter, social media and other communication channels.
5.Event Support & Delivery
* Support the Executive Director to plan, execute and deliver hybrid, virtual and in-person events, including seminars, webinars, round tables, workshops, and networking opportunities, ensuring Access requirements are considered and applied throughout.
* Use automated event management tools to streamline registration, communication, and follow-up processes.
* Gather feedback to help improve future events and member experiences.
6.Other Responsibilities
* Liaise with and manage freelancers and partners, as and when necessary, for the company's development and growth.
* Maintain archives, and support technical and office operations where necessary.
* As a small team we have to take a flexible, can-do approach. Occasionally you may be asked to support or take on activities that sit outside this specific job description, but are appropriate to the role and your skills. We seek a team member that embraces these opportunities.
Person Specification
A degree in a relevant field is beneficial but not essential. Industry-specific training (such as CRM, membership growth strategies, and events management) would be highly valued.
* Proven experience using / setting up and managing automated systems, digital tools and CRM systems or membership management tools.
* Hands-on experience in membership coordination, event planning, and marketing could be prioritised over formal qualifications.
* Good understanding of how to use data to inform decisions.
* Good understanding of digital networking tools to manage memberships and communications.
* Familiarity with data privacy regulations and best practices.
* Understanding of SEO, web development, email marketing campaigns, familiarity with data privacy regulations and best practices.
* Strong communication (written and spoken) with an ability to create compelling content for different audiences.
* Digital mindset and proficiency in using various digital tools and platforms.
* Strong analytical skills and experience with data-driven decision making.
* Ability to work independently and collaboratively in a team environment.
* Event management experience - online, hybrid and in person.
Essential Personal Attributes:
* Creative thinker with a proactive flexible approach to problem-solving,can-do attitude, strong attention to detail and organisational skills.
* Own laptop and mobile phone. External technical support available. (Don't own a laptop and/or phone, but have the skills, knowledge and experience, then please still apply!)
* Passionate about LCR arts and culture, its social value and impact.
* Passionate about community building and member engagement
* Adaptable and willing to learn new technologies and methods.
* Competitive salary, holiday and pension.
* Flexible working hours and remote working options.
* Opportunity to make a meaningful impact within a growing community.
How to apply
Interested candidates should complete the application form, you'll either find the form link in the comments or please cut and paste this link https://culturenetwork.co.uk/contact/ and follow the link on that page. Closing date of midnight 8 July 2025. Any questions prior to the closing date please contactcharlotte@culturenetwork.co.uk
Recruitment Timeline
Application Deadline - midnight 8 July 2025
Interviews - Wednesday 23 or Thursday 24 July 2025 (In Person Liverpool City Centre)
The Culture Network LCR is committed to creating an inclusive environment for everyone. We celebrate diversity and are committed to creating an inclusive and supportive environment for all employees. We welcome applications from people of all backgrounds and experiences.
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