Job Aftersales Service Support / Service Administrator Location: John Banks Renault, Dacia & Alpine – Cambridge Department: Aftersales Role Overview We are looking for a proactive and highly organised individual to support our busy Aftersales team at our Cambridge Renault, Dacia and Alpine site. This role is integral to ensuring a smooth customer journey from vehicle arrival through to handover, while actively supporting the team in identifying and converting additional service opportunities. Key Responsibilities Customer & Vehicle Handling Carry out arrival checks on customer vehicles, ensuring accurate condition reporting Assist with vehicle site organisation, maintaining a safe and efficient flow of vehicles Support with the handover of completed vehicles, ensuring a professional and positive customer experience Customer Communication & Upsell Activity Conduct pre-appointment calls to confirm bookings, set expectations, and identify additional work opportunities Manage and complete red upsell calls, contacting customers promptly to gain authority for additional work identified during servicing Clearly explain recommendations, pricing, and benefits to customers to maximise conversion Support Service Advisors in maintaining high levels of communication and customer satisfaction Health Check & Digital Process Support Monitor and manage vehicle health check (VHC) processes to ensure all checks are completed accurately and on time Ensure health check videos are completed, clear, and sent promptly to customers Identify outstanding or “red” items from health checks and ensure these are followed up with customers Work closely with technicians and advisors to ensure maximum conversion of identified work Administration & Back Office Duties Process service paperwork, job cards, and related documentation accurately Ensure all systems are updated in a timely and compliant manner Support with invoicing preparation, warranty documentation, and general service admin tasks Maintain accurate records in line with manufacturer and company standards Skills & Experience Required Strong organisational and administrative skills Excellent attention to detail Confident communication skills, particularly over the phone with the ability to upsell Ability to work in a fast-paced environment and manage multiple tasks Commercial awareness with a focus on maximising aftersales opportunities Basic IT literacy (DMS systems experience desirable but not essential) A team player with a proactive, “can-do” attitude Desirable Previous experience within an automotive or customer service environment Experience in upselling or sales-focused roles Understanding of Aftersales/service and VHC processes Full UK driving licence What We Offer Opportunity to work within a well-established, family-run dealer group Supportive team environment Ongoing training and development Competitive salary and benefits package Reporting To: Aftersales Manager / Service Manager Previous experience working as an Automotive Service Advisor or in a similar role within the automotive industry. Strong knowledge of automotive systems and components, with the ability to diagnose and troubleshoot issues. Excellent communication and interpersonal skills, with a focus on providing exceptional customer service. Detail-oriented with strong organisational and multitasking abilities. Proficiency in using automotive service software and computer systems. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Valid FULL UK driver's licence and clean driving record. Benefits: Competitive salary with opportunities for advancement. Comprehensive benefits package, including health insurance and retirement plans. Ongoing training and professional development opportunities. Employee discounts on vehicle purchases and services. Supportive and collaborative work environment within a reputable automotive group. Express Check-In Service available for customers to improve customer flow in busy periods. Further Benefits: Cycle to Work Scheme, Auto Enrolment Pension, Death in Service Benefit, Staff Discounts, Optional Health Care, PPE Supplied, Training, Financial Advice and support. Position: This is a full time position, Monday to Friday 8.00am to 5.30pm with one hour for lunch Information John Banks Group is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Holiday: 22 Days holiday per annum plus standard bank holidays rising to 26 days with length of service plus the 8 standard bank holidays. Workwear: PPE Supplied Right to Work: All applicants must have the right to work in the UK. Proof of eligibility will be required prior to employment commencing and must have a full clean driving licence for the UK and be computer literate. If you think this opportunity is right for you, a pply now by submitting your up to date CV and cover letter detailing your relevant experience and accomplishments. Immediate start if available