Senior Butler for Orient Express Sailing Yachts
Department: Hotel
Employment Type: Contract
Location: Shipboard
Description
V.Ships Leisure is looking for Senior Butler on behalf of Orient Express Sailing Yachts. The Senior Butler creates the “Orient Express” experience by bringing a personalized and curated level of service to Guests in their suites and throughout the vessel. The Senior Butler manages the Butlers team on a daily basis, including scheduling, resolving issues pro actively and efficiently, training and coaching, etc. The Senior Butler always provides a personal six-star service to all guests.
Key Responsibilities
* Provides a personalized, varied and professional guest service expected of a world‑class butler service.
* Ensures that each Butler under his/her supervision reports to their assignment on time and is properly groomed and dressed - clean uniform and proper shoes, name tag, and any other uniform‑related items.
* Ensures that during embarkation all Butlers go to the guest suites assigned to them, introduce themselves and explain the services they will be offering during the voyage.
* Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints for following up.
* Active participation in onboard training programs.
* Responsible for the management, update and communication of the rotation plan for crew members in collaboration with the hotel director and assistant purser.
* Communicates consistently with all onboard services on guest requests and issues and issues a daily report to the hotel director.
* Conducts staff’ orientation and mid/end contract performance evaluations and makes recommendations for promotion. Introduces new crew members to their working areas and to the rules and regulations on board.
Skills, Knowledge & Expertise
* Languages: Fluent English and French, and one additional international language preferred (French, Spanish, Mandarin, German).
* Education: High school degree or related. Formal training in an established Europe‑based Butler school mandatory.
* Previous professional experience: 2–3 years in a similar capacity in a luxury environment.
* Shipboard experience: Not required but preferred.
* Valid STCW certificates.
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