What is the job role?
Customer Service Advisor Level 1 – 24 hours Part Time, Fixed Term for 12 Months
Join our vibrant Customer Services team and be part of the heartbeat of our organisation!
We're recruiting for multiple exciting roles where you'll be the first point of contact for making a real difference in people's day. With supportive teams, flexible shifts between 8:30 and 17:00, and plenty of opportunities to grow your skills, there’s never been a better time to step into a fast-paced and rewarding environment. Ready to make your mark? We want to hear from you!
We have 1 part-time role - so there's flexibility to suit your lifestyle. (Salary will be pro rata to the number of hours worked)
Adult Social Care : You will be answering customer enquiries in relation to adult social care; connecting Social Workers and customers upon request, completing adult social care referrals, recording, and passing accurate messages as required and signposting as appropriate.
You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a contact centre environment although training will be given.
Closing date is 2nd February. Assessments will consist of a competency-based interview and a work-based role-play exercise. Interviews will take place week commencing 9th February. If you aren’t sure or have some questions, we’d be happy to talk to you, call Lucy Rollins on or Aidan Dunne on during office hours for an informal conversation.
We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act. We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.
Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.
All candidates must have the Right to Work in the UK. We are currently not Offering sponsorship for this role.
Please note: Only some Customer Services Adviser Level 1 roles require a DBS, therefore some posts are exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
If you are interested in a Customer Services Adviser Level 1 role and do not wish to undertake a DBS we would still like to encourage you to apply.
Who are we looking for?
1. Care about delivering an excellent service to every internal and external customer
2. Excellent communication skills, confident in face to face, telephone and written activity
3. Ability to support a diverse customer base
4. Ability to deliver in a fast-paced environment
5. Ability to respond to change positively
6. To Be Flexible to the needs of the service
7. Good IT skills
8. An understanding of the range of services provided by the council.
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
9. Members of the Armed Forces and veterans
10. Are currently in care or have previously been in care
11. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.