Remote | Up to £60,000 | SaaS Scale-up | CRM Data
We’re hiring for a fast-growing, bootstrapped SaaS scale-up helping businesses fix and manage messy CRM data with an awesome platform. With 900+ customers and big growth targets ahead, they’re expanding their onboarding function — and you’ll be the second UK hire.
The Opportunity
This role sits at the intersection of onboarding, technical problem-solving and customer training.
You don’t need to code, but you do need to understand how complex SaaS platforms, data flows and CRMs behave. If you enjoy becoming a power user and then teaching others how to get value quickly, you’ll love this.
You’ll run structured onboarding programmes, deliver live training sessions, troubleshoot CRM/data scenarios and help customers reach early success fast.
What You’ll Do
* Lead customer onboarding programmes (typically short cycles across 4 sessions)
* Help customers set up workflows, dedupe logic, formatting rules and data processes
* Run 1:1 and small group training sessions online
* Troubleshoot moderately complex CRM/data challenges (not basic support)
* Escalate genuine bugs to engineering BUT be able to map out and understand what's happening
* Contribute to documentation, best practices and scalable onboarding processes
What We’re Looking For
* 2–5 years in SaaS onboarding, CS, support, training or similar
* Experience working in complex SaaS platforms (data-heavy, workflow-heavy or integration-heavy products)
* Strong understanding of CRMs — HubSpot / Salesforce is a major advantage
* Someone who enjoys teaching, coaching and simplifying technical concepts
* Comfortable working in a small, fast-moving environment
Success Looks Like
* Faster Time to First Value (Onboarding)
* Strong customer feedback (NPS/CSAT) - Support
* Confident, self-sufficient users
* Smooth internal handovers and documentation improvements
What You Get
* Salary up to £60,000
* Fully remote role (UK applicants only)
* Medical & dental
* Equity!
* Big ownership as the second UK team member
* Real progression into senior onboarding, CS, or product roles