Requirements
* Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity
* Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents
* Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products
* Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents
* Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus
* MBA or comparable experience at the intersection of technology and operations is another strong plus
What the job involves
* As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day
* You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life
* Be a trusted advisor to our customers and drive their AI strategies
* Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved
* Drive execution and delivery of multiple complex, high-visibility agent development projects
* Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process
* Ensure clear communication across all stakeholders while developing strong relationships
* Contribute data-driven, strategic insights to customers and internal team decisions
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