IT Systems Support Engineer
Location: Swindon (onsite)
Department: IT
Reports to: Data and IT Manager
Role Overview
We are looking for an IT Systems Support Engineer to join our growing IT/Software development department at BG Automotive. This role will be responsible for supporting and maintaining the company’s IT infrastructure, end-user devices, and business-critical systems. You will provide hands-on support across hardware, networking, and software, while also taking ownership of resolving issues with our ERP, WMS, and internally developed applications (Python, SQL, C#, Frontend).
Key Responsibilities
* End-User & Hardware Support: Provide 1st/2nd line support for PCs, laptops, printers, scanners, and peripherals. Diagnose and repair hardware faults.
* Systems Support: Monitor and troubleshoot outages and errors on core systems, including ERP and WMS. Act as the first point of escalation for system downtime.
* Application Support: Act as first-line support for internally developed software applications. Test, replicate, and triage reported issues before escalating to the development team.
* Networking & Infrastructure: Perform basic network troubleshooting (switches, Wi-Fi, VPN, TCP/IP). Support Active Directory user account management.
* Operational Support: Onboard/offboard staff, maintain IT asset inventory, and support IT projects (system upgrades, migrations).
* Incident Management: Respond to and resolve business-critical incidents quickly, escalating complex issues as required.
Essential Skills & Experience
* Previous experience in an IT Support Engineer, Systems Support, or similar role.
* Strong knowledge of Windows desktop environments and Active Directory.
* Hands-on experience with PCs, peripherals, and printers.
* Understanding of basic networking (LAN/WAN, TCP/IP, DNS, DHCP, VPN).
* Experience supporting ERP, WMS, or other line-of-business applications.
* Excellent troubleshooting and communication skills.
Desirable Skills
* Exposure to SQL databases and basic query writing.
* Familiarity with programming concepts (Python, C#, Frontend).
* Familiarity with Microsoft 365 administration.
* Experience in a warehouse distribution environment.
What We Offer
* Opportunity to work with modern IT and data technologies (Azure, Power BI, automation).
* Hands-on involvement in business-critical systems and internally developed software, with room to expand into infrastructure or development projects.
* Collaborative environment with a clear roadmap to modernise IT systems