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Mercedes Benz of Gatwick
Monday to Friday 8am - 18:00pm (44 hours per week)
Are you looking for a career-defining role and longing to be part of something new and exciting? Mercedes Benz of Gatwick are looking for an ambitious and talented Aftersales Manager to lead the team.
As a Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager Stephen Forsyth and be responsible of your team members. This is an opportunity not to be missed!
You will ensure performance and assist to make sure the management of the full department is satisfactory. You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring
Responsibilities
* Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
* Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
* Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
* Analyse local market statistics to identify opportunities within the territory
* Organise departmental forecasts and reports in a clear and timely manner
* Manage and own our Customer Satisfaction
Qualifications
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member.
Experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must. You will need the ability to understand finance and insurance product regulations. The ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale.
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