Resident Liaison Officer West London job - Borough of Ealing Must drive WFH/Stevenage The RLO will be primarily responsible for conducting pre-condition surveys and compiling resident profiles Key Responsibilities Responsibilities for a RLO position typically include: Main Point of Contact: Serving as the "go-to" person for residents, clients, and contractors regarding planned works. Communication & Updates: Providing timely and clear information to residents before, during, and after works regarding schedules, progress, and access requirements. This may involve written communication (letters/notices) and resident meetings. Complaint & Query Management: Handling all resident complaints and queries with empathy and professionalism, acting as the escalation point and managing the resolution process. Coordination & Access: Organising and coordinating access arrangements for contractors to carry out work in occupied properties. Record Keeping: Maintaining accurate and up-to-date records of all resident interactions, project progress, and complaints in an on-site database. Compliance: Ensuring compliance with all relevant health and safety and safeguarding standards. Community Engagement: Organising consultation evenings and supporting social value events within the community (in some roles). Required Skills & Qualifications Successful candidates for the RLO role at Wates generally possess: Experience: Proven experienc...