About the role
Position: Security Operations Coordinator
Salary: £28,052.93 - £29,000 per annum
Schedule: 40 hours per week (1 day office based, 4 days operational)
Location: Birmingham
Closing Date: 19/05/2026
We are looking for a dedicated Operations Coordinator to join our Operations Team. This role offers a clear pathway into roles such as Area Manager and Operations Manager within the security industry.
Main Duties and Responsibilities
* Act as the primary point of contact for our team members.
* Liaise with clients and deputise for the Area Manager during their absence.
* Uphold and drive exceptional standards across all operations.
* Respond to incidents in a professional and timely manner.
* Manage the allocation of team members to meet the resourcing needs of the business.
* Prepare and finalise schedules for current and future sites.
* Oversee ongoing training and development of your team.
* Recruit, onboard, and manage new team members.
* Gather new starter availability at induction and schedule shifts.
* Handle customer enquiries professionally and acknowledge within a working day.
* Ensure front line standards are maintained to the organisation’s standards.
* Work with Operations Managers to schedule team members into specialist roles based on experience and skillset.
* Monitor team member inactivity, encourage scheduling, and identify reasons for inactivity.
* Maintain professional communication and documentation that follows brand guidelines and FGH procedures.
* Work front‑line shifts as required.
Requirements
* SIA Door Supervisor Licence.
* Proven experience in the security industry or a team coordinator role.
* At least 3 years of experience in the night‑time economy.
* Excellent written and verbal communication skills.
* Great interpersonal skills.
* Excellent customer‑service skills.
* Highly organised with keen attention to detail.
* Proficiency in various software tools with the ability to adapt to new systems.
* Willingness to travel between different locations.
Preferred Requirements
* Driving licence.
Schedule
* 40 hours per week (evenings and weekends required).
* Split contract: 10 hours per week office‑based and 30 hours per week operational at venues (front‑line hours can be annualised).
Reports to
Area Manager – Night Time Economy
Equal Opportunity Statement
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
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